"Credit card charged for $51.00 and no delivery. Tried to call but voice-mailbox if FULL. After many attempts, someone finally answered the phone and said she'd call back. She never did. Avoid, avoid, avoid."
"Specialty carbon filament bulb lasted less than 10 hours before flickering off. Shipping was pricey for such a lightweight object at a slow speed. I paid over $2/hour for the bulb because of the insanely quick failure. No warranties, no return. Not recommended."
"I placed an order on 9/20 and it is now 10/17 and the order STILL says "processing". No notification has been made about why the order is being delayed (almost a month and has not yet shipped) when all it is is an order for 40 miniature bulbs (e10 base). I would strongly recommend not using this company if you actually ever want to receive what you purchase. "
"Ordered product on May 1st. I called to see where it was on May 14th. Said that it would get to me by end of the week saying that it takes time to order. They finally shipped it out the same day I called."
"I ordered some bulbs 5th December 2010. Took my money immediately. Still waiting April 2012 - yes, that's 2012. Finally got someone to pick up the phone mid-2011 and he gave me some BS about a backorder. Nothing since. Don't waste your time and money."
"Absolutely the worst and rudest service I have experienced in years. No close second. Ordered online 9-12. Called 2 weeks later to check and was told they were shipped. Not true! They then told me the items were back ordered. Should have said that from the beginning. I understand things happen, they should have just been honest. Called again and again spoke to Tim/Timothy and once again rude and was told items shipped. Again not true! Looked up the management, got Donna Tyson, what a joke! Extremely rude with that fake syrupy sweet line of bull. Lots of other places to get bulbs with nice customer service. Finally got the bulbs Oct 10."
"Placed my order weeks a go. Still waiting for delivery. Called, no answer or returned call. Today, my credit card shows a charge for this order. Will have to see what I finally get for an order."
"We ordered the wrong bulbs - big mistake! I returned the wrong bulbs 2 weeks ago and have yet to be refunded, but somehow they managed to charge me for the 2nd shipment right away. I have left a voice message to call me back 2X, was promised a call back 2 other times, and have never once received a single call from these people. The 1 email I sent went unanswered as well. Now I just keep calling until I get somebody. Avoid the owner, she promised me a partial shipment so I could get a few bulbs asap and didn't notate it so when I called because it hadn't arrived nobody knew what I was talking about and they suggested I was confused! Today "the 1 person that could help me" was supposed to arrive at 12, so I called at 1:30 to be told he was gone for the day @>"
"Took Money, failed to deliver product. No response to inquiries."
"The rep I talked with by phone was helpful and gave me the item number I needed. Placing the order online was simple. I received the shipment in a timely way in excellent condition. I wouldn't hesitate to order from them again.
Dianne"
"Customer service was on point and delivery was made on time."
"I was having problems selecting the correct replacment bulb and got great assistance over the phone."
"6 business days since my order and the status still reads "Processing." At this point I can't say I am overly satisfied. Would like to see the order shipped and eventually have it in hand.
Update - order placed on 8/15/11. As of today, Sept 1, it still shows as "processing." I called today and was told product was in and it would ship. It would make me a more satisfied customer if I would have received some communication regarding the delay from order to shipment.
9 Sept 11 - Order received. The bulbs were correct size and voltage. Worked perfectly. "
"Very fast to take your money and very very slow to ship your product"
"Thank you so much for the speedy delivery. The product is working great, was the exact bulb I was looking for. I appreciate your service and will certainly purchased other merchandise when I need them. Thank you for your website and again your speedy and quick delivery.
Roger Magnussen
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