"After reading so many negative reviews I was pretty nervous while waiting for my order to arrive. I ordered it on a the weekend after Christmas and recieved it at my door only 3 days later! The items were packaged well and exactly what they were advertised to be. The prices were great and although the shipping seemed steep, after some comparing of other suppliers I found their cost to be the same or slightly less than similar sites, however their product prices are significantly less expensive. Overall I'm extremely satisfied with my purchase and look forward to doing business with them again. "
"My ordered arrived yesterday in a timely manner and nicely packaged. After reading some of the reviews I decided to check the weight of my cocoa butter. Turns out 8 pounds of cocoa butter weighs 7 pounds when you buy it from Bulk Apothecary. And yes, my digital scale has been calibrated."
"Terrible Terrible Terrible - placed an order for $30.98 worth of essential oils on 10/29/14 and I still do not have them. I've contacted the company twice and have been assured that my order would be prioritized and shipped, yet I still do not have it. I paid a 39% shipping fee of $12.00, which is ridiculous. I will NEVER do business with this company again. I'm just glad that I only ordered a small amount of product to test them out first. They do not communicate proactively with their customers regarding orders. You have to go to them to find out the status of your order. Not sure how this company stays in business with such poor service."
"Order placed 2/22/14; order shipped 2/25/14; order received in a reasonable amount of time. Ordered 16oz each of shea butter and cocoa butter for home body-butter-making. Shipping felt really expensive for that - $11.60 , which nearly doubled the cost of my order. My body butter recipe requires 4oz of each product, and I measure it out with a digital scale each time. This quantity made only 2.5 batches of body butter, which by weight is only about 10oz rather than the 16oz advertised and purchased. I researched fluid oz vs. weight oz of shea butter, and there's a slight difference - but even giving Bulk Apothecary the benefit of the doubt that they measure in fluid oz instead of weight oz doesn't account for how little product I actually received. I have purchased from other vendors before, and their 16oz products lasted me a full 4 lotion-making cycles with an ounce or two to spare, so I'm going back to the other guys. The other guys may be more expensive, but that's because they're actually sending you the full amount you thought you were buying. Did not try to deal with customer service to rectify this, because I did not discover how little I received months later when it ran out much sooner than normal."
"I finally took the plunge and ordered a 40# bucket of coconut oil and a few colors of oxides, and some mango butter. When I opened the box it looked like it had snowed on top of the bucket of coconut oil. I literally had to get the vacuum out to clean up this nasty mess. It was everywhere. I had to wipe everything down and the dust just keeps coming out of the rim of that bucket. I called their customer service but was basically told three times what the purpose of packing peanuts was. hello, I think I know that much. And I get that they get squished in shipping but this was obviously the very bottom regions of their peanut package. nasty disgusting mess and they didn't care at all that I was unhappy. $60 for shipping and I expect better than that. never ever again. please don't waste your money with this company. too many out there that care about their customers. "
"Very unhappy with customer service. I needed to return an item that was the wrong size. I was pretty much told "not our problem". So now I am stuck with stuff I can not use. Will not do business with a company that doesn't work with or help their customers. "
"I have placed several orders with Bulk Apothecary. They have a good turn around time on orders and stay in communication when an item is back-ordered. I am impressed with the quality and price. This is my go to company for essential oils and natural products."
"Poor packaging, expensive shipping, average products that arrive damaged. Never again. Never, ever, ever again!!!!!!!"
"I had a great experience so I am writing a positive review because I see so many negative reviews. I ordered about 20 different essential oils and they all arrived in a really fast time, about a week. They all seem like super high quality but I am no expert on EOs.
The Australian Sandalwood is the bomb!"
"Outstanding! Ordered, shipped and received all within 4 business days. I'm glad I didn't let the other negative reviews discourage me from ordering from them. Thank you, Judy Fohlin"
"We ordered customized lip balm for a annual event. Some of their customer service was iffy, but the product arrived on time. After reading some reviews, I did make a few phone calls to follow up, and they delivered. My advice is to make sure you follow up. It took a full 5 weeks. The product (vanilla lip balm and raspberry lip balm) is excellent and I am very happy with the printing, which included our color logo. "
"You will regret buying anything from this place. They should have a disclosure stating that their processing times are 1week+ plus their shipping. Expect your order in a minimum of 2 weeks ( business days Monday -Fri). If you need something fast, go somewhere else. These people are completely useless. I called to make sure my item was in stock and if it was going to be able to ship the next day. They said yes! It didn't ship for 1 week and then 7 days transit time.I got my order 14 days later."
"I had recently placed an order with Bulk Apothecary. I waited a week and no e-mail stating it was shipped. I then contact them and was informed they moved warehouses (without informing customers) and they are backed up in orders. I was informed that my package was on a skid and will be shipped the following day. I had then called every day after to be told the same exact thing. I call back today another week later, to be told now, oh your product is out of stock and can't be delivered until next week. They have lied up and down to my face for a week straight, just to find out I will have to wait another week. I will never do business with this company again!"
"I have researched many of the companies out there that are selling therapeautic grade essential oils. I chose Bulk Apothecary to try. I am very pleased with my choice. The products are all high quality. The oil comes in brown, glass bottles except for the one I ordered in 16oz which came in stainless steel. My coworker also ordered after seeing my products. I have had no negative issues with this company. Orders are shipped promptly and communication emails are prompt, too. "
"I recently placed a very large order, only to find that some of the items I was charged for were out of stock. The items were refunded, but I was not contacted and made aware of the situation. I would have happily substituted some of the items, if given the opportunity. When I called, the representative did not offer to help in any way. When I requested a manager, he was quite rude, and also not much help. I have ordered from them a couple of times. In my opinion, quality is decent, prices are good, shipping is outrageous, and customer service is nonexistent. If I ever buy from them again, I will enter into the comment section: IF OUT OF STOCK, PLEASE CALL. "