"I bought a Fender amp from them that was priced almost a hundred dollars below list. I also received a 10% discount on my order which dropped the price even more. The amp was listed as brand new, and it was. It also came with free shipping. I have spoken to them twice on the phone. Both times they were very polite, professional and friendly. I had a question that the salesperson couldn't immediately answer, but she called me back within half an hour with the information. I highly recommend Butler Music. "
"Bought a Bass over the phone from them. Not only did it arrive in perfect condition, it arrived sooner than expected.
I was so pleased with it, I used it just 2 days later in a show."
"I'm unpacking and checking my delivering of my Fender Hot Rod Deluxe Harmonica 7 Pack with Case - 7 Different Keys #0990708049. Y order it on 10/7 and it arrived on 10/10/20, in three days! I'm so grateful for the quick delivering. The carrying case look so good and strong. I checked every one of the harmonics and all of them good so far. I decide for Fender helped by other reviews on quality. Also ordering thru Walmart gave me more reliability on my purchase. The price was the best compared to others similar on the market. I consider myself as a beginner on this. I play the guitar, some violin, and now on my retirement I'm planning to learn more instruments and serve in whatever at my Christian church. "
" I was looking to upgrade a worn-out instrument. Butler Music was in the price range I was preparing myself to face. In 50 years, basically the same instrument has gone up 420%, but it was delivered quickly and in good shape.
I will expect that the 1-year warranty will be honored, should I have a problem. They were one-of-the-few that still handled the instrument."
"I ordered a guitar from them listed on ebay. The listing clearly stated the guitar was part of a bundle with other accessories. When I received the item, I only received the guitar. When I contacted Butler Music they said it did not come with a bundle. I rechecked the listing and they had changed the listing to remove the bundle. When I spoke with them again and let them know that someone there changed the listing and that I was able to look at the original listing as well they flat out called me a liar and would not honor the agreement I had with them. They became rude, nasty, and disgusting on the phone. I sent them an email showing both the original listing and the changed listing and they said, "Nice cut and paste". Because of this, I will never have another transaction with them again, nor will I ever recommend them to anyone else. They are crooks for not honoring a contract with a buyer on ebay.
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"I worked my way directly to Butler Music after locating an autoharp online. I ended up calling and spoke with Andy, their manager. I had already had several disappointments from different vendors misrepresenting "display models" that were beaten up as "new", receiving models different from those represented, and finally said, "forget Amazon - just find a store and get a relationship going with them." I am so very glad I did. I emailed the manager, Andy, who got right back with me, then we spoke on the phone and I shared my experiences. He even knocked a little bit off the online price. They checked the instrument out thoroughly, and made sure that all was set up correctly and there were no issues before they shipped. I got the instrument and was truly extremely satisfied with their service, responsiveness, and help.
Additionally, (sadly) the instrument has a warranty problem and has to be shipped to the manufacturer. But Andy even facilitated that for me. I'm waiting for the return authorization label.
Thank you, Andy, and everyone at Butler Music!"
"good people. always got good products and good prices. just emailed them a $139. never any issues with quality or service. "
"I purchased an Ashdown ABM EVO III amp from a seller on ebay by the name of p-hill. His store is Butler Music located in Butler MO. He also has a website address of www.Sefton.com His personal phone number is: ***-***-****. Jeff Sefton is selling Ashdown EVO III's for as much as 40% below MAP pricing. But Now I ask... is a deal really a deal if you don't get what you expected?? In my initial contact, I asked him if he were an Authorized dealer and he had told me he is. Searching the Ashdown website, I found that he is an authorized dealer. But he didn't even list it in his auction. I asked him to list this (so I had proof for warranty purposes) and I would buy one.
The amp arrived in a clean box, but when I opened it the bag was torn, the amp had numerous fingerprints on it and the screws looked like they were tampered with. So I go and plug it in and it did not sound good. I called the stored by phone and the owner Jeff, the owner says to me, no one else has complained. He said I could send it back but I would have to pay the shipping. OH GREAT! So I said I will try it out some more and hung up. I then played it for a while not liking what I was hearing and then went to bed. I got up the next morning and turned on the amp and it sounded the same for about a minute and then it started humming and I checked all the cords and everything was fine and all of a sudden, it made a loud ping noise and POP POP FLASH and OUT it went!!
I called Jeff and he asks me what did I do to the amp. I said nothing other than turn it on and play it. He says I must have done something. Well long story short, he argued until I said I will file a Paypal claim and I hung up. He had told me that he would NOT take it back for return or exchange now that it was broken and that he doesn't RENT equipment, especially for free! I asked, RENT EQUIPMENT??? After he said this... I was dumb-founded! Lost in the midst of scam-land!! I just paid hard earned cash for this head and he was leaving me to rot in the pits of h**l!! This seller is one nasty excuse for a human being!!
A WORD OF WARNING! Do NOT buy from him, you WILL end up regretting it!!
Now, I believe he is selling refurbished goods and there really is NO WARRANTY on this product!! I did contact the company and they want me to send the amp back to them for possible repair. But I said I am NOT wanting a product that I bought "AS-NEW" to immediately have to go into repair! I told them I want a brand NEW amp and they said they would have to repair it and if it couldn't be repaired, they would send me a new one. But most likely, the amp would be repaired. NO WAY!!! I want a BRAND NEW AMP or my money RETURNED!!!
EDIT: UPDATE - Filed a claim on Paypal and they awarded me the refund. Yeah!! Also, I bought an SWR SM900 instead. (Love it!!)"