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5/5

2002-11-18

"Ordered Olympus C-4000 Zoom Digital Camera 11/09/02, which was a Saturday. Monday, 11/11/02 was a holiday. Received Thursday, 11/14/02. New product sealed in manufacturer's box. EXCELLENT PRODUCT AND CUSTOMER SERVICE!!! Will definately use again."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
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Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall web site
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5/5

2002-11-10

"Great place to shop! I ordered a Sony DCR-VX2000 3CCD MiniDV camcorder. The price was very competitive considering all lower prices online were from poorly rated companies. I called them up was on hold for 5-10 min and then Kevin Davis helped me out. I asked if the camcorder was new and not refurbished/gray market and he said New, never been opened, US version. I was happy and then placed my order. He did the usual pushing of extras but didn't push that hard. I did order the extended 4 year warranty and he said he would help me out with shipping. To my surprise the camcorder arrived in 2 days, NY to MO! When I first started to look for places to order online I was having a hard time trusting places but this place is on the up and up."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability