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Verified
5/5

2003-09-23

"Class act. Handled issues surrounding me purchasing a different handheld than the one I originally ordered the GPS for wonderfully. Would buy from again."

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Ease of ordering online
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
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Verified
5/5

2003-09-19

"Joe Kee and buyGPSnow! are awesome! I have never gotten the customer service anywhere like I have gotten from Joe, very prompt replies to e-mails having to do with questions, problems, whatever. Would highly recommend going there for your GPS needs!"

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Overall quality of the company
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Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-09-19

"Item was out of stock when I placed the order. I had a few questions on my purchase so I called them. He told me when they expected the units in and when they would ship. It came a day or two sooner than expected. Very satisfied with service and my purchase. Thank you"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-12

"To whom it may concern,
I ordered the CF Portable Navigation for Pocket PC® (CD ROM Edition) for my Dell Axim buygpsnow.com. The product arrived quickly. I am extrememly happy with the product. But,I am most impressed with Mr.Joe Kee's quick resonses to my questions. He is extremely knowledgeable about the product and the Mapopolis Software that was included.

Thanks,
Xavier

"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-11

"I've had a really good experience with www.buygpsnow.com. One of the things that I like about the store is their low prices and really fast shipping! Their service is the best, they actually answer your emails at a personal level unlike other places I've shopped at. I bought a few GPS stuff from them and am very very happy so far.

"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
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Overall web site
Speed of web site
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Web site being easy to use

5/5

2003-09-08

" I was very pleased with the assistance provided to me by Joe Kee. Joe answered all of my questions and made himself available via cell phone. A rarity in these times. When it came time to recomend a GPS receiver Joe told me the pros and cons to the various units. In the end I decided on a mid level receiver based on Joe's input. I will admit due to my lack of knowledge on GPS hardware. Joe could have easily swayed me to purchase a more expensive unit. However Joe gave me his opinions based on his own field testing.
Based on this experience Joe has earned my trust and return business. I would also like to say the GPS software/hardware bundle (Destinator 2.0 w/HAiCOM 303E) works great.
TimG
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-09-05

"I rec'd the merchandise promptly. I had a problem with one of the components, they generoulsy talked me through the problem on the phone. I was very impressed by their help on this very complex product."

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5/5

2003-08-24

"GPS system arrived quickly and as promised. Help and support have been incredible, with responses to questions being answered quickly and efficiently. Had a slight problem with my software linking with my handheld – Joe hooked me in up and got me running in short order. I would highly recommend buygpsnow.com to anyone wanting a gps system."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-08-22

"If you are looking for pocket pc GPS software and hardware, look no further. I assure you that no one will have a better value and that definitely no one will have better service than buyGPSnow.com. I purchased the Haicom Foldable CF GPS receiver and the Destinator 2.0 North America GPS mapping software. What a fabulous combination! Joe Kee spent a lot of effort contacting Destinator's company in order to guide me with installing the software on my new 400 MHz Dell Axim 5 handheld computer. Destinator had not yet developed an upgrade to coordinate their installation process with the New Windows Pocket PC 2003 operating system. He persisted until he found the solution, called me and spent over an hour making sure I got my system up and running. I also purchased the Multi-function Charger Mount Kit Option. I highly recomend this item which enables you to hear the GPS commands above your car sound system. The accuracy of the software and GPS never cease to amaze me. When it tells you "turn left" your car is at the intersection where you must turn left. I was very pleased with the product while in use during my vacation journey."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site

1/5

2003-08-06

"Buy GPS Now has a bias customer review policy. I recent wrote a review for ONC6, but it was disapproved by the Buy GPS Now Sales Team. I assume that this was because I was not 100% happy with the software. In short, I did not think that it lived up to all of the hype. Anyway after emailing them, I learned that they routinely disapprove reviews that they do not like. As a result, a number of reviews do no make their website. I was unable to find the policy on the site. This is disconcerting. I’ve been a Buy GPS Now supporter for years. Unfortunately, by not posting all of the customer reviews they are engaging in unethical business conduct. Buy at your own risk! This is not the last that they will hear from me. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall technical support
N/A
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Product Returns/Refunds/Exchanges

5/5

2003-08-04

"The best service I ever got from Web reseller. Very good company. The guy I talked with - Joe Kee. Very knolagable and trying to help any way he can. Never had such a good service. Next day delivery when needed and even on the weekend."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-08-01

"Their service was fantastic....Joe is a great guy. Prompt and he was even kind enough to send me the items with ExpressMail at his own cost.

I'd buy from them again without a doubt.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-29

"Fast confirmation and delivery. Excellent customer service and support."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-28

"Overall experience of purchasing from BuyGPSNow.com I would rate on the scale of 10 as 10."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-26

"Joe Kee of BuyGPSnow.com has earned an excellent rating from me for customer service. I wrote two pre-sales emails (Tues.) that Joe answered promptly the same day. Wednesday morning I decided on one of his bundles of software and hardware (Haicom 303MMF and Destinator 2) and also ordered a Dell cigarette lighter adapter, all for my Axim. The order was filled that day, shipped, and arrived on the second day (Friday). On receiving the items, I had several minor problems on installation (which I solved), but I emailed Joe about them. I received an email response the same day, and a return phone call the next day (Saturday), during which Joe provided feedback, additional instruction and tips for using the equipment. I highly recommend BuyGPSnow.com for its competitive prices, personal sales and followup service. Joe earned my business."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use