"I can personally vouch for the integrity of this company, as I personally know the owners. I've known them for years, and one thing that Valkyrie didn't know of, was that around the time of which his order was placed and handled, the woman he spoke of, was in her last week of pregnancy, and about to have a baby. There are 2 people who run BMT, and they're a married couple. Sometimes things happen, but you don't have to be a jerk about it. There are a few more important things in life, than an item we order off of the internet. Also, I can also inform him, that during that time, was when they were having internet provider service issues, and really didn't have access to their company e-mail at the time. It's a much better situation to deal with them in-store than online, as with anyone, but forgiveness is a key to happiness within yourself. I've purchased lots of items from them, and have not once, ever, had an issue. They're great people."

" i placed an order with them on january 8th 2007. i got an email from them telling me my order was placed. on january 11th, i got another email telling me my order was shipped.
i waited a week and no package. i had to make a long-distant call to find out the status of my package because their email service was down, and it's still down. at lease someone was there to answer the phone, a plus for them. they told me my item was on backorder. thanks for not updating me and made me wait.
fyi their website said the item was in stock. well anyway they said they had to order it and it'll take about a week. so being patient i said ok. i wait and wait no updated email. during my confersation with her she said i could use her own email address to contact her, not the stores. so i emailed her twice with no response.
after another week i got tired of waiting. i had to make another long-distant phone call to cancel my order. a whole month wasted.
what bad customer service. website doesn't tell you if the items are out of stock. buyer beware."