"Awful. I purchased an 'excellent renewed' iPhone 11 Pro from Amazon - I had no idea that THIS reseller "BuySPRY" dba "YRS, Llc" was fulfilling the order. Yesterday, I was handed a Fedex poly mailer direct from the delivery driver, no protective box, nothing. Opened it to find an OPEN aftermarket 'smart phone' carton box (picture the strength of a butter box) with a 'security' sticker that was clearly pre-opened (dust and hair on it and, well, the box was open....) I take the unprotected phone out of the carton. It won't turn on. Finally I get the start screen on, and the battery is at 1%. No charging will get this phone going. The phone is HOT HOT HOT to the touch when I do have it plugged in to the charger, and it won't advance past the set up screen "where are you located." I can't even begin the set up process, because it's a broken phone stuck at 1%.

Well, because I bought this from Amazon (or so I thought,) I figure - I might as well just return it and go to the actual Apple store and get an actual, working quality phone.

Nope. "Sean Popling" of the BuySpry "Customer Service" team is emailing me saying that I need to send photos of the phone to 'prove you are returning one of ours'- no can do, Sean.... I purchased this phone because... get this... I need to replace my old iPhone 8 which bit the dust recently.... Shocking, right?! But furthermore - he says I am "required" to send them data "found on the settings page of the phone" as additional proof before they will even issue me a return label!!! I CAN'T TURN ON THE BROKEN CRAP YOU SENT ME!!! How am I supposed to get to the setting screen?!

So, BuySpry is refusing to accept returns or issue refunds when they knowingly send out broken tech to Amazon customers which is against the TOS and Seller Contract. Absolutely deplorable.

I have been dealing with this for way longer than any customer should - JUST SEND THE RETURN LABEL AND REFUND MY $453.55"

"iphone was very good quality. Delivery was fast. Will ise them again"

"I needed to purchase a Macbook but couldnt afford one that was new, so found a good deal for a Macbook Air (2015) on Groupon sold by Spry LLC. The Macbook arrived with a firmware lock in place and there was no getting around it. Have spent 2 solid weeks chatting with Spry and Groupon to have the laptop exchanged or refunded, but Spry instead, accused me of initiating the lock myself, and their “support” stated that their 3 day grace period had come and gone (their website says 30 day return policy) and there was nothing they could do. So if you like $260 paperweights that look like a Macbook, but are really just fun novelty paperweights, then head right over to buyspry.com. Good chance and most likely answer is that these guys dont have the firmware password and accused me of setting it up myself because the Macbook is stolen. It just gets worse as you go along. Stay Away from Spry LLC"

"Looking for a decent iphone that wouldn't break the bank. Found this phone on e-bay site. Seller had high rating so I thought I would take a chance. Glad I did. Phone came quick and in great shape. No issues at all w how it functions. My wife loves it. Thanks"

"The product was shipped immediately and arrived ahead of the estimated delivery date. The iPhones were in such good condition, I ordered two. The iPhones had very few scratches on them. I would highly recommend this company to anyone that is looking for high-end products at a reasonable price. "

"I purchased an iPhone 11 Pro. They sent my order quickly, the description was very accurate, and I am enjoying my new phone with no issues. "

"The best phone I have received in the longest, keep up the good work you guys. And you guys have blessed day"

"Pretty positive. Love my phone"

"The Iphone I purchased was exactly what I wanted, it was exactly as described. Price was better than anywhere else I found and the shipping time was very good. Would certainly recommend & buy from them again. "

"Customer service is great and really good deals. Happy with my purchase "

"I purchased a used Samsung S9 that was rated "Good". This store under promises and over delivers on quality ratings. I am very pleased with my purchase and I bet you will be also.
"

"Genuine Iphone purchased, unlocked, included all accessories, new condition, "open box" per description, works great! Wonderful upgrade from my old Samsung phone that was maxed out on storage space. "

"Bought a iPhone XR for a great price an the phone was in excellent condition very happy "

"I consider it a good company. The items they sell are in perfect conditions."

"Arrived on time and I love my keyboard♥️"