"I bought a number of Atlas Micro PC's in 2002 & 2003,
however, they are now out of business. Too bad, good
PC Clones, good prices, and they had good customer service until they began to close down."

"Let me start by saying this: a year ago I purchased a new PC from Atlas Micro. The order went through quickly, when I called their customer service a real person answered, when I e-mailed them I got a quick response, and when they took an extra day to build my system, they upgraded my shipping to overnight for free. That, plus the machine was pretty sweet and has been running well since.

With that positive experience, I was ready to make another purchase, this time a for a pro audio system for my modest home studio. In late August, I spec'ed a system online and placed an order. After submitting the form, the site said I'd receive confirmation in 24-48 hours.

Four business days passed and I heard nothing.

I dropped them a line via the form on their site to see what was going on. I got an automated confirmation with a trouble ticket number on it, but two business days later, nothing. I responded to the original e-mail asking for ANY sort of response. Days went by and nothing, not to mention, I still hadn't received my order confirmation.

At this point, I decided to call them. For three straight days their lines were busy. Something was up.

I eventually got so fed up, I e-mailed them to cancel my order. Of course, I never got a response to this, either (and I specifically asked for one).

It's amazing (and sad) how quickly one company can go from quality service to total and complete non-response in a mere 365 days.

(Note that my ratings with regards to ordering are based solely on my most recent experience. The technical support is based on my previous order and the customer service is cumulative.)"

"I recently ordered a new system from Atlas Micro (buy-atlas.com). After placing my order online, I was promptly called back by a semi-courteous sales person who verified the system piece by piece, so far so good. Due to some upcoming work related travel, I needed the system delivered before a certain date, which the sales person assured me would be no problem (he said it should take 5-6 days to build and burn-in, then 3-4 days shipping). Well that time has come and gone and no system. I have called their 800 number 4 times, waited a total of 2 hrs for the "next available operator" who never became available. I have sent multiple emails to their sales and customer service departments and no reply from anyone after days of waiting. All I asked for was someone to call me back and give me the status of the system (built? shipped?), to my way of thinking that's not a tall order. Since I have no computer to give a rating to, all I can do is rate the customer service, which has so far been totally lacking. I will post later on the system if I ever get it. I would have posted an invoice number, but after the sales person verified my purchase, I never got an invoice over the phone or emailed to me.
7 Aug 03 , an update to my previous post:
I did in fact have an order number , I incorrectly stated earlier that I did not, not that it makes any difference though as I STILL have not been able to contact anyone despite many more tries through their 800 number, phone messages left on the 800 number, and emails to both sales and support departments. I have now requested that Atlas simply cancel my order and refund my money (after 4 days and a repeat request for an order cancel and refund Im still being ignored). I would say stay as far away from this company as possible, they have given me less than none in regards to customer service and apparently do not care if the customer ever gets in touch with them, god help you if something is wrong with your pc and need tech support.
Another UPDATE:
Well, I still haven't heard a word from them, I have enlisted the help of the good people at the BBB as well as a lawyer to try and recoup my funds. I heard from a source at another custom build company that these losers may have gone out of business. If that's the case I'm sure my money is gone forever. I hope whomever is responsible for my problems gets whats coming to them, to take my order and my money when they knew darn well that they were going out of business and I would never get my merchandise is downright sickening. So thank you for deliberately tricking me into giving you 850 dollars. As a US serviceman, I'm on a tight budget and I had to save a pretty good while for that computer, and now I have zip to show for it....oh well, live and learn right?"