"It was a pleasure doing business with you! Not one problem during this busy time when folks rush you to go on to the next customer! Joy Garrity was so helpful and with this being my first time ordering by phone I wont hesitate to do it again with your company. Her name (Joy) suits my experience with you..a Joy!! Please tell her for me..Thank you soo much again!"

"I was looking for some products on the web. As I couldn't find it, I met Buy Happier accidentally on a link from another site. As they had the product I was looking for, I bought it as soon as I saw it. The general information was quite good, even though with some missing details in specifications. It was not a problem, as I found those specs somewhere else. Anyway, the order confirmation was accurate and fast, and seemed to comply with my requirements in price and delivery.
After a couple of days, within the specified delay for international purchases, I felt a little confused with the order status, as I bought the product prior to do the “customer registration”, so I wasn’t able to do the tracking by myself. That’s why I used the customer service chat, meeting Valery. She was so much than kind, helping me on tracking the order status. As I needed the product in a specific date, and the process for Intl. Purchases is a little longer, she helped me on checking and certifying that it was a real purchase from someone who wanted to, and not coming from someone’s stolen credit card. This is important for someone like me, as I’m not 100% sure when buying something from a recently known store (for me). Chatting with Valery we both checked the Credit Card charges and we certified both ways that the purchase was as expected. This way, she helped me on skipping a couple of days in checking that, as regularly done.
As the dispatch was supposed to be done in a week, during Christmas time (with all the risks involved in this period), Valery tried really hard to confirm the final delivery date and/or checking for sooner availability. She gave me all the available options, with no pressure of any kind, feeling free to choose under my own convenience: she even suggested other products options and the chance to cancel the order in case the delivery wasn’t good enough for me. She checked other products availability and terms, including those that unfortunately where meant to be delivered only within the USA. Besides, she helped on checking some technical data missing on the webpage (like the operating voltage range of the product).
Finally, I choose the first option, as she was able to guarantee the delivery date. I’m very satisfied about this purchase, not by the product itself (that I haven’t get yet) but for the service involved. It gives me the necessary confidence on buying from thousands of miles away, as well as the confidence on Buy Happier responsibility in case anything unwanted may happen.
Well done Buy Happier! Keep your staff with people like Valery.

Many thanks,
Cristian
Chile

PS: As the product hasn't already leave to me, I'll update my comments once received!
"

"EVERYONE I TALKED TO WAS VERY PLEASANT AND HELPFUL."

"I bought a recertified Neato at Buy happier and it was supposed to ship on Dec 14th but did not. Then I contacted their phone support and spoke to rep and she said that she would ship it on 15th and send me an email but that did not happen either. Then I chatted with their support (Valery) on 16th. She took the time to make sure that there was stock for that unit, created a shipping label and made sure it shipped out on that day. I am hoping to receive it soon.

The thing is it is hard to be perfect and mistakes do happen once in a while. It is how the mistakes are dealt with that matters and Buy Happier seems to excel in customer service which is rare these days. Hoping to buy more stuff at Buy Happier in future.

UPDATE (12/18): This is now starting to get annoying. There hasn't been any progress with the shipping label when I track indicating that a label was created but product was actually never shipped and their customer service is closed on weekends. So, i will have to contact them again on Monday for the 3rd time to get my product shipped. Shipping is crucial process of any online shopping experience and buy happier failed with it so far. Even on the 3rd day the shipping label says that it is waiting for the package.

UPDATE (12/19): I called them again on Monday and looks like the package somehow wasn't shipped. So, they changed my shipping from ground to 2nd day air and shipped it. They seemed very caring and hopefully my bad experience is a one off situation. Shipping label is now showing progress now and I should have my Neato pretty soon. They have added in few filters and batteries apologizing for the delay in shipping. "

"Joy Garrity was great to work with, pleasant, prompt on follow-through, and helpful. Working with her made for a good transaction, one that would make me order with Buy Happier again. "

"Buy happier is amazing!
This is the second item I own from them and I am more then satisfied. The item arrived very quickly ..literally door to door service, and the price was the best!
I have received emails from Angela Stinson a specialist at buy happier asking to call with any questions or problems. How great is it to know that someone's there if I need them???:)"

"BuyHappier is a great store I came across it this last weekend, Jin an amazing chat support agent I talked to resolved all my questions with the product. I am going to get a Neato XV-11! I'm very excised to get one! And Jin was a very professional person to talk to over the live chat. I haven't seen that in a while over live chat in a long time!"

"I placed an order on Friday and then realized my husband already bought me the same thing under the tree. I called and sent an email message pleading to have my order canceled. First thing Monday morning a very pleasant woman called me and confirm the cancelation and the refund to my account. It was all hassle free and customer service was very nice. Thank you"

"Nice website and they offer great products at good prices. I'm ordering from Australia and needed some help in tracking the shipment of my order. After I fired up Live chat friendly Angela Stinson was there to assist me. Be sure to look for the combo-deals."

"I have not seen customer service like this in YEARS. Literally. I had a problem with my product, and not only did they stand behind the warranty, but they bent over backwards and went above and beyond. In the end, I am completely satisfied with the product and wish every customer service experience/interaction was this enjoyable."

""intercept fee" ($15.) for cancelling double order within minutes seemed excessive. (It seems like "Peggy" from the credit card commercials found some seasonal work.) I do, however, appreciate the quick response.
Waiving the "intercept fee" would bring me back as a future customer otherwise probably not.
Thanks for working with me. I'll be back... soon. "

"So far so good. I haven't received my item yet, but Angela helped me receive the proper discount."

"Have bought a number of times from Buy Happier. I called with some questions before my first order and got a gal named Angela Stinson, Angela was so helpful and made sure my order went out that day. Each time after I have ordered directly through Angela. She is always kind and helpful and Buy Happier allowed her to give me a frequent buyer price on some Grado headphones this week..far and above the best price I've ever seen on them, and they are an authorized Grado reseller. I called my order in after speaking online with Angela, and a very kind and professional gal named Jin took my order over the phone and made sure I got the price promised. Received my headphones two days after I ordered! Wish ever retailer I have to buy from was so good. Thanks Buy Happier and thanks Angela & Jin."

"One of the best online merchants. fast delivery , good price, no hassles. great experience. will buy again. already refered a customer."

"Good communication. Prompt service.

I received a faulty neato robovac. Buyhappier made the return process very painless and have promised to reimburse my postage costs once they have received it. I have been dealing with Jin who has been most helpful and has responded to all my communications very quickly and efficiently."