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5/5

2002-09-19

"Purchased 3 Maxell 100MB zip disks. Despite having 115 in stock, I got an email the next day saying they were sold out. They wanted to sell me Fuji disks that cost $3 more each. I told them they can send me Iomega disks formatted for Mac and they said they will send me the Fuji at no extra charge. Good deal!

Took 6 days for it to arrive from the time of order to it arriving on my front door. Decent.
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Overall quality of the company
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Is easy to do business with
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Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent

5/5

2002-07-06

"Excellent!!! I purchased printer ink from these guys. It was advertised on their website as "Expired". I called and spoke to a representative who was both courteous and helpful when I inquired about the expiration date. He told me it had been less than 6 months since the ink "expired".

I placed my order over the phone and was given a confirmation number. The order was placed on Friday 6/28/2002. I received an email with my UPS tracking number on Tuesday 7/2/2002. I received the package on Friday 7/5/2002. The expiration date on the ink was May 2002 and was original HP ink. I will definitely buy from them again.
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Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
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Overall quality of ordering process
Ease of checking order status
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Ease of ordering online
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Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

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