Buyashowerdoor

1 reviews
1.00 / 5


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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
1/5

2017-06-21

Gouging restocking fee

"The only good thing I can say is that ordering online was easy. However, everything else was an expensive mistake. Two days after I sent the order, I received a confirmation email saying it would take up to 5 days to make and up to 5 days to ship. Unfortunately, we had discovered at that time that the shower enclosure we ordered the door for had to be returned. I replied to the confirmation email to stop the process and cancel my order. Two days later, having received no response after sending 2 additional emails, my husband called them. The result: they charged us a 25% restocking fee on a door they will sell full-price to someone else. That is over $140.00 That we paid them to keep their door! Lesson: do not do business with an company that doesn't read their business communications and then charges the the customer outrageous fees for their mistake."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges