"I paid $30 for a t-shirt. The money was deducted from my account, the shirt never came. I’ve emailed them several times, with no reply from them at all.
DO NOT PURCHASE FROM THIS COMPANY. TOTAL RIP-OFF!"
"I ordered a t-shirt 2 weeks ago and am still waiting even though they say estimated shipping 4-7 days. I wrote them and haven’t heard back. Complete waste of money and time. "
"it’s been days since I ordered where it said “5-7 days ground “ why now on day 10 I have no shipping info no shirt no refund and some generic auto response from a guy named Rudy. “Business number” has a full mailbox? Don’t waste your time. They ruined my Christmas "
"The website offered free shipping. I prepared to order three T-shirt’s, then noticed a shipping charge. I emailed them asking why this was, they wrote back saying they’ll fix it. I ordered the shirts, then after a week and a half checked to see why they hadn’t arrived yet. I emailed them, they replied that they wouldn’t be able to get one of them, so I agreed to them sending the other two. When they arrived, found one was medium, I had ordered extra large. All of a sudden they wouldn’t respond to emails, and the only phone number gives a recording saying to use the email. Fortunately I called my credit card company quickly, and they were able to file a dispute over payment."
"I placed an order early December... they sent me a tracking number and I tracked my order only to become surprised that the tracking number they sent me was delivered... but not to me in fact in the tracking history it was delivered to a completely different city... So I tried to call the company... no answer! So I emailed them, they did reply and said they sent me the wrong tracking number and sent me the right one... So I begin to track that number... and what do you know... delivered yet again to another city... So I call again... no answer... So I email again and I am waiting for a reply now.
I ordered my package the beginning of December 2018... here we are in the middle of January 2019 and I still haven't gotten anything other then wrong information and no product THAT I PAID FOR with a SHIPPING charge... I gave extra time seeing as it was ordered during the holiday session but common when I am paying for shipping and its still been over a month.... I get free shipping from walmart and its at my door within days.... DO NOT ORDER FROM THIS COMPANY!!! THEY CLEARLY HAVE NO IDEA WHAT THEY ARE DOING!!! "
"I placed an order on August 11. They said to give it 5-7 days to make the shirt before shipping it. That seems like a long time to process an order, but whatever. It's now been 2 weeks and my order hasn't shipped. They've offered to cancel my order for me. I don't want to cancel my order. I just want the shirt that I paid for!"
"Have never been disappointed with Buycoolshirts.com. They have been online for years! The 1st shirt I bought from them was an USA flag tee right after 9/11. I wanted to show my pride and love of this great country. "
"I made a purchase with this company and was so thrilled that I had to search them on google. I was surprised to see these negative comments when they have been nothing but helpful. I called their phone and it went to voicemail however I would imagine they are extremely busy this time of year. I sent an email and it was answered quickly."
"Wow, I ordered a late Christmas gift and the Buycoolshirts team pulled through for me. I was on a budget and they changed my shipping service to priority mail for free to guarantee that the package would get here in time. Thank you so much"
"I am shocked that a store with such horrible customer service even exists these days. I placed my order 2 weeks ago and it has not shipped yet. It’s impossible to talk to the owners since all you get is an answering machine. They don’t reply to emails, either. Do not buy from them. "
"I wouldn't recommend this company to anyone, I ordered a a kids hoodie for my niece. It was one of her Christmas presents. I ordered it on 12/7 and thought that would be plenty of time to come before Christmas! I guess not because it is now Christmas Day and I have yet to receive even a tracking update. All I've received is the original conformation. I contacted them via email about this situation, no response what so ever and it's been over a week. NEVER BUY FROM THEM!!! learn from my mistake. Terrible customer service!!!!"
"Ordered a shirt on Dec 1, 2016. Never received tracking info. December 14 I finally got a response after several e-mails and they said that my shirt shipped. They provided a UPS tracking number, predated the shipping date to 12/1/2016 and then never actually shipped the item. It is 12/20/2016 and the tracking number reveals it was never shipped. Very disappointed and angry as this was a special Christmas present. Buycoolshirts.com is Buycrapshirts.com. Buyers beware!!!"
"Had a pretty good experience with this company. I ordered a Star trek t-shirt for my cousins birthday and mistakenly put the wrong size. I emailed them about it and they got back to me right away saying they would take care of it. I got the tee fairly quick and it was really nice. They also gave me a coupon code so I could save 15% off the total. Nice!"
"Bought 2 shirts for my 3Day Breast Cancer walk, wash them once and the apllication is peeling and bubbling! Sent over 3 emails with pictures with absolutly NO. response!!!"
"Ordered a shirt on Dec 11 for Christmas on the 23rd no shirt emailed buycoolshirts and the response was due to the season they are very busy and it should ship out in 5 to 7 business days and i would receive a email when it ships...Today is the 29th and still no shirt no email i dont think a business that cares about its customers works like that if your busy hire more people you must be making money if your so busy there are real companies that know how to treat there customers out there ....might take a page out of there book buycoolshirts is a rip off dont use ......"