"Actually, I never received an invoice for this purchase, it was a tube of Arctic Ceramique, like $20 shipping included, and I have it, shipped, VERY well packaged, over-packaged actually, in very short time.

I inserted my order # in place of the invoice #, as I already said, I did not receive an invoice, nor did I require one. Considering this was a split payment, involving a credit I had at Bytewize, and PayPal, I'm very impressd at how quick it was processed.

The customer service at Bytewize continues to impress me, I will be dealing with them again.



"

"Shipped damaged goods. No exterior damage to packaging. They ignored ALL future emails from me. They stuck me with $200 USD."

"Very BAD BAD shopping experience!!!!! Order a CPU upgrades kit and Celeron CPU for over ONE MONTH... NEVER get goods and called them SO many times NEVER get updated info. VERY BAD Services. Not recommend doing business with them"

"I am a computer modding enthusiast. I buy parts from several different companies; this was my first purchase from bytewize.

Wanted to upgrade my CPU, found the best price at bytewize. Website showed item in stock. Placed order, added a few items (dvdrom & cable). Order was shipped one day later then expected and therefore arrived one date later as well. Order arrived incomplete (CPU not shipped) with no packing slip or backorder information or explatation. Sent email to customer service, no response by end of next day. Sent another email, again no response by end of next day. Called and was told that they don't stock the part, offerred an inferior replacement instead. Cancelled the CPU order. Website still says part is in stock .. and the price has gone up, so they're still updating the site with invalid information. Interesting that their price is still the best I've seen. FWIW, other parts ordered are OK and the shipment was not damaged.

Update: It took over a month and several phone calls to get my Visa credit. Again, emails were not returned and promised callbacks were not made. I was told that it had been done several times, but absolutely no activity ever showed up on my banking records until the final credit. I was even emailed a "refund receipt" for an incorrect amount ... which was I believe was only done because I stayed on the line until it was complete ... but again, it never hit my account. I believe I was dealing with the company "President" for my credit transaction. Phones were always answered by same staff. This does not appear to be the large operation implied by the website.

I did notice that a month after my order could not be filled they have finally removed the part from their inventory.

Summary - website looks nice, but is inaccurate, no packing slips, backorder information is missing and customer service is unresponsive. Staff seem eager and polite, but the results indicate incompetence or dishonesty.

Rating - I will not deal with bytewize.com again and will absolutely not recommend them to others. Too bad ... I spend a lot of money on PC's and I have a lot of impact on the buying habits of others.
"

"BAD EXPERIENCE-
Called -told product would arrive Tuesday if I order now (Friday). Paid for express delivery.
Credit card charged straight away (surprise, surprise).

Comme Tuesday, no product.
Called -told that they would get back to me with news - no return call.

Wednesday, I call several times, am told that the product must have been lost by Canada Post, and that another would be sent. They say they will refund the shipping - they never do.

(I stupidly believe them).

Told that the product will arrive Thursday, or at the latest Friday.

2 Calls to them on Thursday, 'looking into it', expect it soon - they say they will call back with a tracking number - but never do.

Another call, get a tracking number - this time I can check it on UPS - but it seems to be going to their warehouse by 'normal priority' - call them, and they say it will arrive Monday.

Then on Monday, they say maybe Tuesday, maybe Wed, as the parcel was posted to them instead of me. I ask the manager to call me back - no one ever does. I ask them for the original Canada Post docket number - when I eventually get it Canada Post denies they ever received a parcel.

So I suspect (on the information I have) that they lied to me about the original delivery.

Eventually I speak to a manager - and demand a refund (which they hopefull will provide).

My advice:
DON'T BUY FROM THEM

They are dishonest, at least in their shipping dates. They tell a different story each time you call. They don;t return calls.

DONT USE THEM"

"Nothing but hassles! Stay away!

Placed - order, they sent me shipping confirmation, couple days after sent e-mail that stated: "Thank you for shopping at Bytewize Computers. The purpose of this e-mail is to inform you of some unfortunate news regarding your order. The product you have ordered had an error in its price at the time of purchase. Please see below for your order details." Nice turn - after shipping confirmation! Had to cancel the order. Got a refund. End of story? Not yet: they Charged: 64.60 USD *BUT* Refunded: -62.96 USD. For request to refund the difference I didn't receive any response so far...

Update: they answered for my request to refund the difference. It really worth to publish their answer "as is". No further comments.
----------------------------------
Hello,

I have sent a notice over to accounting to check on this. At this time our records show the refund was provided in full.

The issue may be a currency exchange discrepancy with your financial institution. If this is determined to be the case this would need to be adjusted by your credit card provider at your end as we have no access to adjust items related to currency exchange fluctuation which is a daily occurrence.

If you have an opportunity to check with your credit card provider on this I would recommend doing so. In the meantime I have email accounting to confirm that the credit from our end was for the entire amount of the purchase.

Best regards,

Mike
Customer Service Team
------------------------"

"My experience wasn't great, although I did receive my item.

Ordered a MB on a Teusday. Few minutes later rec'd an email confirmation suggesting it would ship next day. But by the following Wednesday I'm thinking OK there's a problem.

Send them an email inquiry. First strike - no reply. Wait a couple more days, decide I better phone them.

Nice enough on the phone, promise to call me back once they check into it. Second strike - no call back. I call again a few minutes prior to closing.
I'm put on hold while they check.

Once back I'm told it will ship Monday, should arrive Teusday. Arrives on Friday.

Hey things happen but the poor service is a red flag in my mind. Proceed with caution.



"

"Communication is non existant, shipping department keeps promising to contact me over a issue that we are having but never does. Emails to customer service are ignored, posts on thier web forum looking for help with said issue are deleted.

Order was delayed because shipping department didn't know what type of Xeon I wanted (web-site doesn't show the differences), but never contacted me to ask. This was only resolved when I made contact to find out where the heck my product was.

Worst Internet store I have ever used."

"I ordered a PDA on Saturday while they were closed. Immediatly got an email confirmation that the item would be shipped the following Monday (today).
I then read these reviews and sudently got worried...
Well I got an email this morning from the shipper stating the item was in there hand and should be here Wednesday as confirmed when I made the purchase. Actually I missed the email and called in...
The ladie who answered me was very kind and immediately confirmed my tracking number and even offered to resend the delivery confirmation number...

Great service so far even if purchased during the week end.

Stay tunned for an update when I do get the toy 8-))

Tumbs up Bytewize.

Part 2 of 2...

Today the 23rd I just received my PDA as estimated when purchased online !!!

Fully satisfied cutomer I am 8-))"

"Did not honor a rebate coupon. Did not even bother to respond to my email about it! And product showing "usually ships within 24 hours" took more than 30 days to ship, and the site STILL shows "within 24 hours"."

"This must be about the worst online transactions I've ever made. Never again.

1. Ordered a RAM chip on Dec 16 - two days later, I get sent the wrong part by their supplier.

2. I call and am told that a 'new chip has already been sent out to you.' Nothing happens.

3. Five phone calls later, I have been given various reasons for why the replacement part hasn't been shipped. When I call the 6th time, I am finally given an RMA number and can return the original part.

4. Another week passes. I call several times. Finally, I am told that the part is on back order.
I decide to cancel the order and ask for a refund - this was January 21.

5. The following week, I call again. Now I'm told that the part has been shipped out on the 24th. I am advised that I should just not accept it, so that I don't get charged for the shipping. I do just that.

6. Another three phone calls, and I finally get an email receipt telling me that the refund has been processed - but of course I was charged for the shipping! 20 bucks for a lot of hassle and people blatantly lying to me on the phone. Never buy from this company."

"Shipping slow. No customer support. Requested tech support on a power supply. Then requested a RMA. Twice. No one ever got back to me. This was 2 weeks ago. I won't buy from them again. Stick with netlink and HLTechnology."

"-Slow shipping (Only expedited parcel no Ups, Fed Ex, Purolator)

-They lie about their stock on their website

-Tehy send the wrong items

-They claim their "system is down" to avoid telling the customer what the real problem is.

I'll stick with Netlink from now on. "

"Ordered some ram on Sunday when closed and received Tuesday morning and I live in BC. The ram was shipped Purolator Air for a very small shipping charge. On the Sunday when I ordered I used there live chat they have on their website as I had some questions about the ram. My questions were answered promptly and the ram runs great. Will happily do business with again."

"This is one of the worst companies I have ever dealt with. I placed my order on November 25, 2004 and paid them via EMT (Email Money Transfer). They confirmed that they recieved the payment on the same day (Nov 25, 2004, Friday), and said that it was forwarded to shipping for shipment, and that I would recieve a tracking # once it was shipped. Next Tuesday came along, and I decided I should ask them where my tracking # is. So, I got on with their live chat help, and asked why. They said they could not get the info at the moment, but that they had told their superior and that I would be contacted about the incident soon.

Thursday came along, so I asked the live chat guy AGAIN. This time, he gave me pretty much the same excuse with a little twist to it (I was told it was probably already shipped). I guess these guys are taught how to lie.

Friday, I'm pretty much fed up that I haven't recieved a tracking # or ANY confirmation that its been shipped and explain my problem to the guy. He's extremely nice to me, and explains to me that one of my items were BACKORDERED. Can you believe it? They told me it was going to be shipped, when they indeed knew that there was no chance.

Right now I'm still mad, because it was backordered until Dec. 7, and today is the 8th, and I still havent recieved any tracking # or confirmation. I plan to have another talk with them today or tomorrow, and I will update you on it."