"No complaints about the service and product provided. "

"Cat back exhaust kit was ordered for my specific truck make model, it did not fit my truck. I had to submit photos of my existing truck exhaust and photos of the kit before they would even let me return it. I shipped it back to CGS motorsports, based on the RMA printable ticket that was provided by Car ID. It went to the wrong address that they had on the Fedex RMA. So they shipped it back to me. I had to refuse the shipment and ship it back again. It went to the wrong address again and CarID Was unable to get the proper address for the return so I could not get my refund. Had to call Car ID at least eight times on eight different occasions and explain my situation to multiple people. It took over two months for them to get a hold of their vendor, CGS motorsports and figure out the proper return address. The entire time I Could not get a refund because they refused to refund my money until the product was returned to the manufacturer. Even though this was beyond my ability to control it. It was one of the worst transactions I have ever experienced. Incompetency of every person I talked to at carID was mind blowing. It finally got returned, and I got my refund. But it wasn’t without hours of my time wasted and Car ID never kept me up-to-date on any of the progress. I will never order another product from Car ID again."

"I made a order for my truck two months ago and haven't got it or no information on it they keep telling me it takes time that's not good business "

"Needed these lines shipped "

"Poor experience. There is a nice selection of wheels on the website. However, 3 weeks after placing order, they notified me they did not have the wheels in stock and I had to select a different wheel. Then 5 weeks after reordering the wheels, they notified me all 4 wheels had been damaged and it would take another 3-4 weeks to reorder. So after 2 months of not being able to drive my summer car, I lost confidence that I would ever get a good set of wheels/tires. Order was cancelled and I am buying local for more money but more confidence in the quality."

"Good place to get part got them before I was supposed to receive it "

"Item didn’t work and took several weeks to get resolved. In the end I am satisfied with the outcome but wish it could have gotten resolved in a much more timely manner."

"I needed a bumper cover for an Audi Q7. I contacted a "specialist" at CarID by chat, provided the VIN and the model and trim level of my car. I got a bumper that did not match the original one on my car. As it turns out, it is not possible for them to know for sure that they are sending the correct part without a part number off of the original part. The VIN does not tell them what bumper cover is needed. They did not inform me of this during the chat.

So bottom line for me is that it's just not worth dealing with them again. "

"the were good to talk tmo"

"It works. Thank you! !!!!!!"

"Thanks.
Was a pleasure doing business with you. "

"Finding the right part was very important to me! When I found it I hesitated a moment thinking of other parts sent back, Not this time!! I ordered a got a response from you saying order received, a then one the following day saying shipped, When I received the part they were as advertised a got installed in 10 minutes ! They look great an I couldn’t be happier THANK YOU!"

"Very helpfull, thank you!"

"I've order lots of stuff and very happy with the service.. thank you"

"I was able to find a quality cover for my truck. Website is easy to use. The sales associate was very helpful, and my order was processed and delivered quickly."