"About 1 hour after placing my order, I called back to cancel the order. The item shipped and was received and I've been trying for the past week plus to get an RMA to return the item for credit. Still no RMA.

Very bad experience!"

"I ordered front and back brake pads for my car and I only received the rear shoes but they were missing parts and I am waiting for customers service help. I was told I should wait three to five working days."

"Second time ever ordering from CarID
Damaged parts both times"

"I was thrilled to find the items I was looking for on the CARiD website. They were even on sale! I carefully ordered what I thought was high quality parts. When my order arrived, I noticed that the box the brake shoes was in was damaged. It had been opened and the shoes inside were not the ones I ordered. I ordered riveted shoes and received bonded shoes. Not only are the bonded shoes weaker, but they are about $40 cheaper than the riveted ones.

I promptly called customer service to resolve the issue. (I need to get this repair done promptly because I need to use my van soon.) The customer service agent took some information from me and then argued with me about what had happened. She told me I got what I had ordered. I told her that my receipt , and the picture on it, showed differently. After checking what I told her, she argued some more, saying I was wrong. She finally checked again and said I was right. Then, she said I needed to take pictures of what was sent to prove my claim. I was insulted. It's as if I'm being called dishonest! I complied with the request for pictures because I just want to get what I ordered. Now I have the return forms and notice that on it, it says that I ordered the wrong part! I did not order the wrong part. The wrong part was put into what appears to be the right box, (judging by the part number). And now, I am expected to follow very specific instructions for a return. If I don't do exactly as the instructions say, my claim will be denied. If everything checks out, I should eventually get what I ordered. I don't have time for this! I did not make the mistake and I am being treated like a dishonest person! Would you like to do business with a company that treats you like this? "

"Purchased wheel/tire package online, which was supposed to come with free mount/balance and tpms sensors. My order arrived without any sensors. After a call to customer support, I was told free sensors were not available for my vehicle but was never informed that prior to purchasing. I was initially told I would be reimbursed $70 towards new tpms sensors (4 cost $185) However after an email and further lengthy calls to customer I was told I will be shipped 4 new sensors free of charge. Unfortunately the bill to have them installed will be on me. A lot of my time and money was wasted on false and misleading information during checkout"

"This was my first time ordering from them and already had a 11 day shipping delay. And they keep telling me that they weren’t given the tracking information from the manufacturer. "

"I ordered wheels from CARiD based on fitment information from CARiD and several other online sites. After placing my order I was contacted by CARiD and was informed that the selected wheels would not fit my car. My order was canceled and money was refunded. I went to the other online options and forums to check the fit for the wheels and all confirmed that the wheels would work fine. I contacted CARiD just to confirm what I was told previously and received a short response that the wheels won't work. I ordered the wheels from a competitor so I guess only time will tell."

"I emailed customer service and called with message about rims not fitting. No response! I guess once they get your money they become MIA. Will never use them again."

"Item arrived in a timely matter, in good condition. Perfect match to my original bumper. I was pleasantly surprised at how much it is like the bumper cover that I am replacing"

"Excellent customer support, quick feed back and satisfied customer resolution. This is my second time purchasing from Carid it will NOT be my last."

"Konrad knew from the beginning that I was not an auto repair man. He was very patient and walked me thru the process on what I needed to replace the rear bumper on my pickup truck. He is the man !"

"I placed an order online , but then realized I would have to call and speak to a service rep to confirm a part. It was confirmed production of that part had been discontinued , and without it, I couldn’t use the rest of the order. The order was canceled and I was given full credit right away. Although I couldn’t get what I wanted originally , the service rep was very polite and helpful! "

"Ronaldo made my experience Amazing by giving me all
Info detailed answering all
The questions i had over purchase merchandise"

"The customer service representative was very knowledgeable of wheels and knew exactly what I needed and i was done in minutes......highly recommended "

"It all went well. Have not received item as yet, but hopefully it arrives on time in good ship. "