"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"The ordering process was easy--ship time was good---quality merchandise. I've ordered from them before."
"Fast knowledgeable and very professional "
"Easy to place order with quick shipping "
"Ordered a bed liner for my F250 Super Duty Ford from CARiD. CARID was very explicit on that there would not be a tailgate liner included. So I ordered a tailgate liner from Ford directly at the same time waiting for my bed liner. When the bed liner came from CARiD low and behold it had a tailgate liner. So then I had to return the tailgate liner to Ford which has been time consuming and totally not necessary. Need to get your website in order. Bedliner and tailgate liner are very nice and a working well. Just a lot of extra work that should not have happened."
"I had several orders/exchanges going on at the same time. From my emails P had received, I didn't know what was going on. I also had a R/A in limbo. After talking to Rey, he straightened everything and sped things up. GREAT customer service."
"Fast and easy simple as that no scams "
" Brake Caliper arrived in 3 days. Very good parts, no damage to Caliper. Will order as long as I get good products and good service, don't mess up, if you do I will not order product anymore."
"Sent me the wrong part for my vehicle when trying to request return item on the page it doesn’t work …spoke to a representative was giving the run around never did receive the return label stay away !! "
"Ordered a part 14 days ago, still have not received tracking info or anything. Order does not appear on their “check your order”. Customer service keeps saying to please allow 24-48 hours. Sketchy."
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay and lack of communication regarding your order. I understand your frustration and apologize for any inconvenience this has caused. I will personally look into this matter to ensure your order is processed promptly and that you receive the necessary tracking information. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The wiring harness is shown as included on the website and in pictures but did not come with the tail light. I contact customer service and they did nothing about it. Not even an apology. Waste of time. Would never buy from here again!"
“Thank you for sharing your experience with us.
I am sorry to hear about the trouble you experienced with your recent purchase. We apologize for any confusion regarding the wiring harness and the lack of resolution when you contacted our customer service team. Please provide your order details so we can investigate this issue further and work on finding a satisfactory solution for you. Your satisfaction is important to us, and we hope to have the opportunity to make things right.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered a Monster grill that supposedly a guaranteed fit for my 2014 Jeep Wrangler Sahara and received a grill with no whole cut outs for the fog lights, nor did it have anyway to install it without me modifying myself. Now at this time I'm awaiting Carid to review the pictures that I sent them 2 weeks ago so that they can send me the right one. I hope they do the right thing because I heard nothing but good things about them."
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've experienced with the Monster grill you ordered for your Jeep Wrangler Sahara. Our team is currently reviewing the pictures you sent, and we appreciate your patience while we work to resolve this issue for you. Rest assured, we will do our best to make sure you receive the correct product that fits your vehicle as promised. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Wrong item sent & still waiting on return label"
“Thank you for sharing your experience with us.
I'm sorry to hear about the mix-up with your order. Please reach out to our customer service team as soon as possible so that we can assist you with getting the correct item sent out and provide you with a return label promptly. We apologize for any inconvenience this has caused and appreciate your patience as we work to resolve this issue for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"They failed to ship parts and cannot reach anyone for either a refund or send ALL the parts I ordered. They'll take your money fine, just won't communicate when there is a problem."
“Thank you for sharing your experience with us.
I am sorry to hear about the issues you have been experiencing with your order. We apologize for any inconvenience this may have caused. Please provide your order number so we can investigate this matter and assist you in resolving it promptly. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Didn't ship in box and product got a bit bent"
“Thank you for sharing your experience with us.
I'm sorry to hear about the condition of your product upon arrival. Please reach out to our customer service team so we can assist you with a resolution. Your satisfaction is our top priority and we want to make sure you are happy with your purchase. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
”
"unknowledgeable people and im still waiting on a email with a return lable."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you're experiencing. Please provide us with your order number so we can look into this issue and expedite the process of getting your return label to you. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We're sorry to hear about your experience. We apologize for the inconvenience and frustration this has caused. Please contact our customer service team directly so we can assist you with the return process and make things right. We value your feedback and want to ensure a positive resolution for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”