"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I received the wrong brake rotors. I called customer service and all I kept on getting your foreign people. The difficulty explaining to them the issue was beyond comprehension. I’m so sorry this. I’m so sorry that. I’m over it. This company has gone downhill and officially lost my business. I had to go directly to the manufacturer to resolve my issue. They themselves told me to abandon Carid. I’m over. You lost a customer. "
"It said you have them in stock next day order got canceled "
“Thank you for sharing your experience with us.
I'm sorry to hear that your order was canceled unexpectedly. This situation is certainly frustrating, and I understand your disappointment. We strive to keep our inventory accurate, but sometimes unexpected issues may arise. If you need any further assistance or have any questions, please feel free to reach out to our customer service team for help.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"After talking with 2 different prior the order was placed I was confirmed shipping availability to Hawaii. After the payment not only they canceled my order with out notice but is been almost a week and still waiting for my full refund when this company took my money the same day the order was placed.
"
“Thank you for sharing your experience with us.
I apologize for the inconvenience you experienced with your order and the shipping conflict to Hawaii. I understand your frustration with the cancellation and delay in receiving your refund. If you haven't already, please reach out to our customer service team directly with your order details so they can assist you promptly with resolving this issue and ensuring you receive your refund as soon as possible. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"James was very patient, as we spoke on the phone with my mechanic "
"It’s was really good working with you thank you I appreciate it "
"Very easy to navigate and customer service was great"
"Great customer service. Would highly recommend them!"
"It didn’t take long to get back with me give me the right information. We appreciate all you do."
"Good easy and fast shipping with no issues "
"Everything went good until the UPS dropped the ball and lied to me. But otherwise was ok shopping experience. "
"Will work with them again great service"
"I deliver for DoorDash and my radiator fan went out. I received my correct fan in 2 days and I was able to pay my rent on time. Thank you CarID "
"Was delayed but all good "
"I spoke to a rep about a return and they were very helpful and kind. i got my return process started smoothly thanks to them."
" Great customer service for me"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We're truly sorry to hear about the negative experience you had with us. We apologize for the inconvenience and frustration you encountered with receiving the wrong brake rotors and the difficulties you experienced when trying to get assistance. Your feedback is important to us, and we will take this as an opportunity to improve our services. Thank you for bringing this issue to our attention, and we're sorry that we fell short of your expectations.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!”