"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"fast Delievery and item were received intact "
"Awesome experience with the service didnt have no issuses with the parts i bought "
"Confused about the shipping cost for one of two of the same items. One had a shipping charge and the other did not. Mark explained as the charge for both was reflected on only one of the two items. "
"Thanks again, very professional and it was a 2008 side mirror. Thanks again."
"All parts - replacment door handles and rear door window regulators - fit perfectly to my car and was already installed. Couldn’t be happier. Now only of I could get a better discount on the shipping fee and overall price, I would not think twice of ordering from this site!"
"Everything went well. No problems "
"Low price and fast shipping. "
"Purchased a new set of Powerstop brake calipers and pads. The website helped matched the correct product for my vehicle easily. Everything was i needed was included in the box and the install went smooth! Would highly recommend CARiD"
"Very quick delivery, great price, perfect part"
"These are very nice floor liners!!"
"I've ordered many large auto body parts online that get shipped the distance .Carid sells dynacorn which are quality,and are well packaged w/o any problems"
"The sales person was extremely patient very informative, knowledgeable, and kind."
"Received the shocks and installed them. They seem to be just fine."
"Quick response , answered my question and sent break down with pics "
"Update. After the review someone reached outvto me and corrected the situation. They refunded the item i never received.
It was sent to wrong address. When I contacted card, they threw in my face a disclaimer that they aren't responsible and the customer service rep told me to go get it from the wrong address. Hello...it's a car part..meaning I have no transportation and the address is far away from me. No compassion and no commitment to customer service. Would not recommend. "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm very sorry to hear about the difficult experience you had with your order. It is important to us that our customers receive their orders in a timely manner and with the correct delivery information. Please accept our sincere apologies for the inconvenience and frustration this situation has caused you. We would like to make this right for you, so please contact us directly so we can assist you in resolving this issue promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”