"I received the correct item but for the wrong vehicle. I ordered a custom sunshade and it came for a completely different make and model. Upon contacting customer service, they would not ship the correct item until receiving the original item back…but it would take them 3-5 business days to give me a return shipping label. This incurred delay of me receiving the product I ordered is not acceptable and terrible customer service for their mistake. To be honest, I will never order from car id again since this experience has been such a hassle. "

"The wrong item was shipped. I immediately called their customer care team and they were able to confirm by referencing the part number I took a picture of on the box and the product. I then had to go home, take more pictures to prove what was already painfully obvious and email them. From there it took 2 days to “approve” the return. Then another 3 to get a label to return. Then you have to wait for the product to arrive at their facility and be inspected before issuing a refund.
Prior to me even placing the order, I contacted customer service (chat) to ensure the product would fit as I feared it wouldn’t because it’s a newer model vehicle. They offered a guarantee to fit statement and I come to find out during this ridiculous return process, they don’t have a product that would fit my vehicle and their website was wrong. Just save your time and money by shopping with a more organized and customer centric company. "

"i trye to cancel an order and they sent it anyway ..
i 've calling them but no answer..
watch out people this site has over prices..

higly i dont remommend this place to buy..

BE ADVICE.!!

"

"I have bought many things here, but unfortunately will not be buying anymore. Purchased a $1300 tonneau cover for my truck and it was damaged. The damage was small and you were not able to tell until the cover was installed. It had a dent on a corner which causes it to not align properly to the tailgate. Because I removed the product from the box and installed it, they could not get me a replacement. Even though I could easily repackage it. They offered me a measly $50 discount which is garbage. Beware getting any products from here. I will no longer. Also the cover was badged with a logo for "real truck" which makes me weary that it is a knock off. I have seen the product in local retail stores and it definitely has a different badge for the actual company that manufactures it..."

"Ordered mirror set, only passenger arrived. Ordered running boards…discontinued. Ordered bull bar….discontinued. Dealing with customer service…terrible migraine. Waiting on parts………"

"Easy to shop online and pur have a shell a d tire package. It has been 11 days and my order still has not shipped! I called with no satisfaction. I wanted to cancel order they would not let me. "

"Good prices, good quality, good packaging, good delivery."

"Ordered a headlight and was sent the wrong one, the part number didn’t match the one I ordered or anything. Had a replacement sent and they sent the exact same wrong one. The second time I called and emailed them to get a refund, they gave me some bs excuse about waiting on an email from the manufacturer. Needless to say I didn’t my money back. DO NOT BUY ANYTHING FROM THIS COMPANY. "

"Had the oem parts i was after that dealer didnt have. Somehow i got the part next day with standard shipping. I was a very happier camper and plan to buy more."

"Had a quick response easy and received my part in a few days ."

"1st time on the CARiD website and I'll definitely use them again.
Easy to navigate.
The associate (Mark) was knowledge and helpful. Even after his subtle sales pitch and my non- commiting answer, he stayed helpful. I did buy the part from them as it was cheaper than other websites. "

"Was very easy to find exactly what I was looking for on the site. Even items that I didn’t know the name of it was nice to see such wide variety. Especially enjoyed how they number each individual part so if you wanna buy a huge replacement kit or select invidual part numbers. That’s awesome. Love the vehicle specific details all the way down to the slighted trim level to keep from doing a lot of returns or mistake purchasing. Two thumbs up!"

"I called to customer care, it was a very quick response from one of the customer service executive. and he understood my concern and resolved the issue immediately. "

"Excellent, thanks. will use you again."

"Was very pleasant and answered all my questions. I was patience with me because I needed to enter a new address. "