"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Talking with Christian was very pleasant. I would like my other conversations I have with people through my day were as easy. A person that has the ability to speak clearly, be easy going, and genuinely engaging in helping you. "
"I have a history of doing stupid things when ordering online. We purchased my son a set of very nice staggered wheels and rims for Christmas a few years ago. Of course, I ordered the wrong size. The first great experience was when CarId took care of my mistake. But then, years later, my son had a friend who hit a curb and bent one of the rims. In my infinite wisdom, I decided to order the wheel myself. One of the CarId associates noticed that when I placed the order for the wheel, I inadvertently ordered one that matched to original ones from 3 years ago that didn't fit. instead of shipping the wrong wheel they contacted me and very politely told me I ordered the wrong wheel. I got the correct wheel in 3 days. Great Customer service. Above and Beyond for sure."
"Excellent listening skills, correct guidance and no wasted time. EASY LIKE "
"The user experience of choosing and checking out the front and rear seat covers was smooth. I also received a follow-up call from the Sales team confirming the build and model of my truck. The seat covers fit well and they look well-made. Thanks Carid!"
"Really quick to take your money but really slow on delivery. No accountability for what their website says vs what that the “manufacturer” is saying for shipping. "
"great experience already had the parts installed. so glad i went with carid. "
"Good job with the seats I ordered. The mounting bracket was also well designed BUT could use a few mm larger hole to allow for adjustment!"
"He attending to my situation and concerns ensured the transaction could occur.
Thanks for your professional and caring approach to me."
"I've been a customer for several years and my most recent experience was with Meryl. She was very polite and knowledgeable in answering all my questions leading up to my purchase. Couldn't have asked for a better person to work with. In today's society of hurry up and go, it was refreshing to deal with someone that was polite and professional. Thank you!"
"I highly recommend calling and experiencing a good old fashioned ordering process! Konrad was extremely friendly and helpful!"
"When we called to place our order, we were needing help to be sure we purchased the correct product for our car. Regine was amazingly knowledgeable and competent in leading us to the proper item, and she beyond patient with our numerous questions. Regine didn't hurry us either. We made sure we knew her name when we finished the transaction so that if we make further orders we will be sure to work with Regine again.
"
"Lots of products with fast shipping "
"He helped me reduce my shipping cost and was able to apply a discount all while being friendly and helpful. A very worth while phone call!"
"Everything I purchased from you!! Always works with my Job."
"Fast shipping and very nice product
"
A rep from CARiD.com, AliceCARiD, has responded:
“Dear Reviewer1828797842,
Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.
If you have any further questions or concerns please reply me back.
Or simply dial order toll free phone number 800-505-3274.
Thank you. Have a good day!
Sincerely,
Consumer Relations Department at CARiD.com.
”