"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I order the headlight housing, thinking I needed to the same circuit board, but it came with a brand new one, along with the bulbs. So worth it. Quick plug and play. "
"Prompt shipping. Item as described. "
"Every purchase I've ever made with CARID for a variety of makes and models has been nothing but Superior. All parts were perfect fit. Customer service is beyond reproach.
I will continue shopping with CARID and recommend it to all who do their own vehicle maintenance."
"The dash cover came quicker than expected and is a perfect fit!"
"I needed a specific mirror, CAR ID had it, even though I thought it was too high in price but I needed it so I got it."
"Great price and part fit perfect. Prefer on a Friday and received it on Monday! "
"We an easy process. Fast delivery. Very satisfied with the company!"
"Ordered drilled & slotted rotors and they fit well & look amazing thank you so much I will be back soon"
"looks perfect. fitment looks great as well. havent gotten the chance to put it on but I'm sure it's great "
"My experience with carid is very simple, what i ordered is what i got and these wheels are magnificent!"
"When are you shipping my order?? Its over a month"
"Awesome! Bumper, fit perfectly "
"I got exactly what I wanted and needed. I’ll be back. "
"I placed my order and it was easy and fast. I received the product as promised. I order both the front and left cv axle joints. I'm a satisfied customer. Thank you Carid.com"
"I ordered 2 Bilstein shocks the 7/2/24 - I only received 1, the other was back ordered which I didn't know until I called. By that time one did me no good - so I asked for a refund - Jirah said she would process the refund. Then the 2nd shock showed up, I called again and asked for a refund for both of them - again they said they would process it. Another couple of weeks go by and still no return label. I called again - Maharyta said she would process the refund again.
I finally received the return label on 7/26 - boxed everything up and shipped out the same day. Also, everything is brand new in boxes - I didn't even open them.
It is now 8/2 and I still have not received the refund.
Your process is horrible and I'll never buy anything from CARid again!!!
This was my first time buying something from you - and I thought I'd give you guys a try - I'll also make sure all of guys in my car club are aware of your process!!"
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you experienced with your order of Bilstein shocks. The full refund for your order has already been issued. We apologize any any inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your order. We have already reached out to the manufacturer regarding the status of your order. The update will be provided shortly. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”