"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Website says it would fit. Retaining bolt will not fit in the part. Hole is too small."
"Never received my item, very slow to get a refund. they promise a lot but very poor service. Not recommended"
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with your order. Please accept our sincere apologies for the inconvenience this has caused you. From what I see the refund is currently in process. The store credit has been issued for your account, yet the refund cannot be processed right away due to the opened PayPal chargeback. The amount of the transaction is put on hold by PayPal and the refund can be issued when the dispute is closed by the initiator or by the PayPal after processing, reviewing and providing the resolution.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The upper trut mounts failed. The rear shock eneded pulling through the mount. Which then cause the other one to fail after I bought a new one two days later."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with the parts you purchased. I recommend reaching out to our customer service team so we can help find a solution for you. Your satisfaction is important to us, and we want to make sure you receive the proper assistance.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"They said it would be a month before my order arrived. It came in 3 days!"
"Prices fair and service was good, will use again"
"Excellent customer service"
“Thank you for sharing your experience with us.
I'm sorry to hear about the challenges you experienced with your return. We apologize for the inconvenience and delay in providing you with the return paperwork and label. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"It started off not too good but Miss Dee assured me everything was fine. Plus the product looks fantastic on my Jeep. "
"Purchased a front lower bumper air deflector Kit for a 2016 Malibu limited. Advertised as a 3 piece kit. When received only got 1 piece the center piece. Was told it was a single deflector not a kit . this was due to an incorrect product name and description"
“Thank you for sharing your experience with us.
I'm sorry to hear about the confusion with your order. We apologize for any inconvenience this may have caused. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I odered the part it wldnt fit, gave no refund, reordered, they orderered, sent a duplicate, but there willing to give a refund, u make it make sense !!!!"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've experienced with your order. We apologize for the inconvenience and frustration this has caused. The full refund for originally ordered UAC® - A/C Clutch Cycle Switch has already been issued. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Simple to install, look great and work excellent"
"The price is great and the shipping was fast great product.I will be using them in the future. Thanks Linda "
"Product was packaged well came in a timely fashion no hassle what so ever I’ll be ordering again…."
"I got the wrong running boards but they immediately sent the correct ones. And the fit was perfect!"
"So far a very good experience. Unfortunately the part didn’t work. Waiting for return labels "
"Wasn't in stock came to find out!"
“Thank you for sharing your experience with us.
We apologize for any inconvenience this may have caused you. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We understand your frustration and apologize for the inconvenience. From what I see, the ordered product is listed to fit the specific OE (Original Equipment) part numbers. Since the item did not fit, looks like the OE number of the part you were looking to replace does not match to the OE numbers specified in product description. We will gladly accept the return of the product for refund, please reach out to our customer service and we will gladly assist you with the return of the product and getting refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”