"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"They said it would be a month before my order arrived. It came in 3 days!"
"Prices fair and service was good, will use again"
"Excellent customer service"
"It started off not too good but Miss Dee assured me everything was fine. Plus the product looks fantastic on my Jeep. "
"Purchased a front lower bumper air deflector Kit for a 2016 Malibu limited. Advertised as a 3 piece kit. When received only got 1 piece the center piece. Was told it was a single deflector not a kit . this was due to an incorrect product name and description"
“Thank you for sharing your experience with us.
I'm sorry to hear about the confusion with your order. We apologize for any inconvenience this may have caused. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I odered the part it wldnt fit, gave no refund, reordered, they orderered, sent a duplicate, but there willing to give a refund, u make it make sense !!!!"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've experienced with your order. We apologize for the inconvenience and frustration this has caused. The full refund for originally ordered UAC® - A/C Clutch Cycle Switch has already been issued. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Simple to install, look great and work excellent"
"The price is great and the shipping was fast great product.I will be using them in the future. Thanks Linda "
"Product was packaged well came in a timely fashion no hassle what so ever I’ll be ordering again…."
"I got the wrong running boards but they immediately sent the correct ones. And the fit was perfect!"
"So far a very good experience. Unfortunately the part didn’t work. Waiting for return labels "
"Wasn't in stock came to find out!"
“Thank you for sharing your experience with us.
We apologize for any inconvenience this may have caused you. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Still waiting on my other box to get here . It's been 3 weeks "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your order. From what I see, the replacement is scheduled to be shipped today. You will get an email with the tracking number within 24 hours of the shipment. We appreciate your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Easy to install and is working nicely "
"I was sent wrong part, had to send back for refund "
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you experienced with your order. From what I see, the item has already been shipped back. We will follow up on the delivery of the item. It might take up to 7 business days to confirm the product arrived in good condition and issue refund. Once the refund goes through, you will receive a confirmation email with the transaction ID #. We apologize for any frustration this may have caused and appreciate your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the challenges you experienced with your return. We apologize for the inconvenience and delay in providing you with the return paperwork and label. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”