ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies
CBR Stereo Inc.

2 reviews
1.00 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2006-07-22

"I ordered a DEI Viper 791XV car alarm (with remote start) trough CBRStereo.com on June 29th 2006 for $189, left on vacation expecting the package to be with my roomate when I got back. To my surprise when I got back on July 8th 2006, there was no alarm waiting for me.

July 10th 2006 I emailed CBRStereo.com inquiring about my purchase and recieved a promt friendly reponse informing me the order would be upgraded to overnight, with a tracking number available, the next day at their expense.

July 14th 2006, again wondering where my order was, I asked CBRStereo what had happened. Their sales associate informed me again that it would be upgraded to overnight shipping and would be sent out.

By July 18th 2006 my order had still not been shipped and I cancelled it. Through a seperate vendor I ordered the alarm the same day and had it by July 21st 2006.

CBRStereo had great reviews and was shown as a trusted site on a couple of message boards I frequent, although there were comments about orders taking a long time to process. They did not bill my credit card. If you don't need your order quickly and can't find a better price anywhere else I would recommend CBRStereo.com, otherwise find another vendor.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2006-04-04

"CBR Stereo had the best price on a Nakamichi amplifier I wanted that was listed in Froogle. I placed the order wary that the store had not yet been rated, but I figured it was worth it for the deal I was getting on the amp.

8 days after placing the order I e-mailed the company for a status on my order. They told me they were still checking to see if they had the amp in stock. I gave them one more day to ship out my order, then I cancelled the order.

The amp is still listed on CBR's website and you are allowed to add it to your shopping cart. Good luck getting it, though. At least they did not charge my credit card.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use