"I spent 27 years in the FBI and was involved in my share of CCTV surveillance applications and monitoring. Without question, the guys at CCTV Camera Pros are as technically qualified at setting up CCTV systems and interoperability over the Internet as anyone I used to work with. They hung by me during some trying times as a result of a camera factory defect until we got it right. The 16 camera residential system I have, would rival any government installation for video quality. I highly recommend the guys at CCTV Camera Pros for their after sales technical support which is so important in todays systems."
"I have nothing but positive comments about CCTV Camera Pros. I got help with the ordering process to ensure my system was what I needed for the application I intended. They were helpful and actually put together a custom system package for me. It was shipped and arrived as promised.
After I received the order, I called with some questions about how to install the cameras and the individual from the company actually went to the warehouse and got a camera so he could walk through it with me (the mounting and aiming of the camera), which was fantastic as it made my install very easy having had the opportunity to walk through it first.
Once I got everything installed, I called again and they helped me walk through the configuration of the iDVR and get it up and running. They have been incredibly helpful and patient, never once trying to rush me off the phone and always taking whatever time was necessary to assist me.
I ordered from a competitor of theirs first and after waiting on hold for over an hour and getting no customer support other than someone sending me a YouTube link of someone unboxing one of their cameras, I returned that order and placed the order with CCTV. They might be a little more expensive, but I am of the belief the equipment is better and there is no question the support is exceptional. Once again, you pay for what you get!!"
"Exceptional Customer Service!
We initially installed a security camera at our Blue Ridge Georgia Bed and Breakfast. Working with our local cable company we purchased what we thought was a camera that would suite our needs. Once installed with a DVR we chose to expand our security camera to a live feed camera directly to our website. While the cable company technicians insisted that this would be an easy process, no one there could do it. We started researching various alternatives, including purchasing another IP camera. We called around and were quoted a wide range of expensive alternatives by many other camera dealers. We almost gave up until we placed a call to CCTV Camera Pros and spoke to Chris Haldas, Chris provided us with a simple and cost effective remedy to make our system live using inexpensive accessories that gave IP compatibility to our existing equipment. Once purchased we were then surprisingly blown away by CCTV & Chris Haldas' commitment to providing technical support to bring us live. In the end we have exactly what we wanted which no other company could provide. To view our camera feed visit www.blueridgelivecamera.com
Thank you Chris & CCTV Camera Pros
Lester & Diane, Horse Creek Stable Bed & Breakfast"
"quick and easy order and received in timely manner. Will order again when needed."
"Highly recommend! Spoke to sales reps and customer service multiple times before ordering they were knowledgeable and friendly. After installing the cameras had a small problem with the equipment and they helped me to quickly get it resolved. "
"Arrived quickly and in excellent condition. Hassle free experience. Thanks"
"It was easy to order online however some confusion on the status of the order, meaning there was no way to check the actual status of the order: was it placed, if so status of transit. Since the order was placed around Christmas 2014, some confusion occurred. After a few emails to staff, the error of order status was corrected. "
“Hi Adam,
Thank you for your recent order. I just looked into this issue and see that your order was received on 12/22/2014 at 4:11PM. That is past our cut-off for same day shipping, so your order was shipped on 12/23/2014. Our system automatically sends the UPS tracking number to the email address used for your order when our shipping department ships. If you did not get this email, I sincerely apologize for any inconvenience.
You will probably be happy to know that your package is scheduled for delivery tomorrow - 12/30/2014. Please consider updating this review based on this new information. If you are still dissatisfied, I would like to follow up with you to make sure that you are happy.
I can be reached directly if you would like to discuss further and again, I apologize that the UPS tracking email never made it to your inbox. We re-sent it to you today.
Sincerely.
-Mike Haldas, CCTV Camera Pros co-founder
mike@cctvcamerapros.net
1-561-433-8488 ext. 86”
"Very good customer service. The item arrived on time and it was as described. I am very satisfied with the experience. I would definitely do business with CCTV Camera Pros again or recommend them to a friend."
"Loved how fast I received the supplies.
Thanks"
"Right on time.... will shop again soon"
"Order was verified by phone in advance. It is apparent that extra attention was paid to the packaging with double boxes and extra padding. The product was received in perfect condition and worked better that I hoped. Excellent experience!"
"Prompt shipping, arrived quickly."
"all is good so far with what I ordered"
"The product is the best. I'm in my seventies and not exactly a teck head. They had the patients to see me through the set up. I have great respect for this outfit. "
"THESE ARE THE GUYS TO DEAL WITH! AWESOME CUSTOMER SERVICE!"
"Trace made its first purchase from the guys at CCTV Camera Pros nearly 6 years ago and I cannot say enough about Mike and the entire crew. They ALWAYS go the extra mile to ensure you have the right product(s) for the solution. We continue to purchase cameras and NVR's/DVR's from them to this day."
A rep from CCTV Camera Pros, cctvcamerapros, has responded:
“Thank you for taking the time to post a review! I am so happy to hear how satisfied you are with Chris' support.
I looked at the IP camera video embedded on your website and I think that it looks awesome!
Please let us know if you need help in the future.
Sincerely.
-Mike Haldas, co-founder”