"I spent 27 years in the FBI and was involved in my share of CCTV surveillance applications and monitoring. Without question, the guys at CCTV Camera Pros are as technically qualified at setting up CCTV systems and interoperability over the Internet as anyone I used to work with. They hung by me during some trying times as a result of a camera factory defect until we got it right. The 16 camera residential system I have, would rival any government installation for video quality. I highly recommend the guys at CCTV Camera Pros for their after sales technical support which is so important in todays systems."
"The first call I made to them they were unable to answer my questions and claimed they would call back. After a while I gathered the info myself and called back to place order."
"Had some trouble trying to make my IP camera work on 3G iPhone
You would think the icamviewer app would automatically
work once you put all the required info.
Setup instructions are confusing and need to be reworked
in a step by step basis
Technical Support did a great job setting up this remotely as a custom setup was required.
Thanks. Works great.
"
“David,
Thank You for posting a review. It always gives us the opportunity to improve when we do not get a 5 star rating. Per our email conversation over the weekend, I will be calling you on Thursday at 12:00PM EST to log in remotely to your network and give you a hand with setup of your camera for iPhone viewing. The documented setup instructions to setup the iCamViewer app can be found here:
http://www.cctvcamerapros.com/iCamviewer-iPhone-App-Setup-Instructions-s/393.htm
However, as I explained in email, your router is already using port 80 for remote management so you can not use that port for your camera also. This is a rare scenario that we run into from time to time. I apologize that it is not realistic for us to document how to fix exceptions like this for every router type on the market. In these cases, CCTV Camera Pros support can log in to your network remotely, as myself or one of the other techs will be doing on Thursday, to give you a hand with setup. CCTV Camera Pros includes this level of hands on support for free with the equipment that we supply. I hope that you will be impressed by the level of support we will give you on Thursday. I look forward to speaking with you then.
Sincerely.
-Mike Haldas, Managing Partner”
"Ordering from cctv camera pros was very easy and shipped in a very timely manner. I received the camera within 5 days of placing the order. James was extremely helpful with setting up the idvr for internet viewing. My wife says having the ability to monitor our business from home is invaluable and gives her peace of mind while not there.
I plan on ordering 2 more cameras very soon to give even more protection. "
"when I had questions about how to do a certain feature that wasn't quite clearly stated in the manual, The customer support just emailed me a snapshot of the manual which I already possessed. No over the phone walk through was really given. besides that one hiccup, they did a great job!"
“bgerber18, Thank you for your recent order and for taking time to post a review. If you need further help with your iDVR, please let us know. We will be happy to setup a time to go over it with you on the phone if the manual is falling short in it's explanation. If you are not getting a timely response via email or telephone, please feel free to email me directly so that I can have our support team schedule a support call with you. I can be reached at mike@cctvcamerapros.net.
Thank You for your business!
Sincerely.
-Mike Haldas, Co-Founder & Managing Partner”
"YOU CANT BEAT THE PRICE FOR THE QAULITY THESE CAMERAS GIVE.
I WILL BUY MORE FOR MY INSTALLATIONS PROJECT."
"Exceeded my expectations. Great company to work with. Very knowledgable and helpful for the person who knows little about CCTVs. I got my order in three days and had the cameras up and working within a couple of hours."
"CCTV Camera Pros are awesome. It was an easy purchase with a really nice web site. Fast shipping also. Will definately purchase from again."
"OK, nothing to say, but we can say OK,"
"I found CCTV Camera Pros through a google search and CCTV's website seemed to be the most user friendly. After finding exactly what I needed, I was able to order my item in confidence and was very comfortable in purchasing. The entire process was gratifying and easy to use. I was informed through an e-mail that my package had been shipped & it was delivered in a timely manner. I couldn't have been more satisfied with the customer service I received from CCTV Camera Pros. I'm in the process of building a new home and will be making more purchases in the very near future for my investment. Thank You CCTV!!"
"I bought from CCTV Camera Pros after reading all the preceding reviews. (And being convinced all the reviews weren't written by one person, given that it's one 5-Star review after another!) After dealing with CCTV, I see why the reviews are 5-Star. Equipment was shipped the day it was ordered, and arrived just as ordered. Troubleshooting service is outstanding. I had to call a couple of times while hanging cameras and hooking up gear. Setting up remote viewing hookup turned into a week-long hassle, with one unexpected problem after another. In total, I spent about two hours on the phone with my DSL provider and about six more hours with CCTV teks, James and Chris in particular. They were endlessly patient in working through what turned out to be a long series of roadblocks, until the hookup finally worked. I'm fairly computer savvy but never could have navigated through this situation without help. It's really nice to phone for help and have the call answered with little wait time, plus speak to somebody who's not half way around the world, reading from a script, and otherwise knows little about how to fix the problem. I enthusiastically recommend CCTV Camera Pros. John, NJ."
"My first time ordering from CCTV Camera Pros, but seeing all their items available and the easy way to order from their web site, it won't be my last. I recommend their "How to.." videos, they're great and easy to follow. "
"Quality products. Fast service. Reasonable prices. What else do you need. I am a satisfied customer."
"I was amazed at how fast i got the camera in at ground
shipping. Thank you very much cctv Camera pros. "
"Great purchase and fast delivery. Pleased with transaction.
Not an issue with CCTV Camera Pros, but the device has the wrong power adapter in the box and cannot be charged for use. I have notified CCTV and awaiting a responce. CCTV has contacted me on the weekend and resolved my issue. I will use them again for their products and great support."
“ksattele,
I am sorry that you are having trouble. Please be advised that there is a DC power input for charging as well as the DC power output for the camera on the MON-LCD25P test monitor that you purchased. The DC out is a smaller plug and is commonly mistaken for the charger input. Please verify that you are using the correct terminal for charging. If you verify that the you are using the correct one and the charger is definitely too big, we will get a replacement out to you on Monday and we apologize for any inconvenience.
Sincerely,
CCTV Camera Pros Customer Service”
"I purchased a bunch of equipment for a residential video surveillance system from CCTV Camera Pros & was very satisfied with the process. Prior to purchasing the equipment, I called them on several occasions due to questions that I had regarding their products. They were always very cordial & helpful. One of their customer service people even provided me assistance when I informed him that I had questions about compatibility between their products & a brand of camera that they did not sell. He took the time to look up the specs from that camera & addressed all of my concerns. Since I am from Hawaii, I think the only negative aspect of the purchase of these products from CCTV Camera Pros is that the shipping to Hawaii is not free & their shipping rates were very high. I ended up having them ship the order to the West Coast for free, then made other more reasonable shipping arrangements from there to Hawaii. "
A rep from CCTV Camera Pros, cctvcamerapros, has responded:
“cam6512002,
Thank you for posting a review. I am sorry that your experience was not better than 3 stars. I am not sure what your question was, but depending on the complexity, some questions do take more than a few hours to research. I do hope that you were satisfied with the delivery time of the item that you ordered and also hope that we have the opportunity to earn a better review from you in the future.
If I can help in any way or if you are not getting prompt service again, please feel free to contact me directly by phone at 561-434-9910, ext. 86 or by email at mike@cctvcamerapros.net
Sincerely.
-Mike Haldas, Co-Founder & Managing Partner”