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CD Lounge / BMG Direct / bmgdirect.com / BMG Music Service

3 reviews
2.92 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2005-01-26

"Stay away from these people. They charged me for 11 cd's that I ordered but I received only 3 of them. Multiple attempts to reach them have resulted in zero responses. They list no phone number or address so you can't track them down. I have to contest the charges through my credit card company. In the meantime I was unable to give the Christmas presents I wanted to give. Avoid them like the plague."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
N/A
Being easy to reach
Being trustworthy
Making decisions on their own
N/A
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service making decisions on their own
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Overall web site
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Verified
4/5

2004-11-23

"Prices are great and they have an awsome "buy three get one free offer"... Free shipping always... however they could have a larger selection, they have some great albums/artists though..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-11-05

"Great prices. Great service. Great selection. I ordered 4 cd's on Saturday, Oct. 23 and received the complete order on Thursday, Oct. 28 via standard shipping, which the website states 10-14 business days for delivery. All single cd's are $7.99 and shipping is free. However many cd's are in any set the price is $7.99 per disc in the set and standard shipping is always free(ex. 2 cd set = $15.98 total). And when you order 3 cd's your 4th one is free. This site is great. It is owned by BMG Music Service which is visibly stated under the website name in the top left corner. The only problem I had was a cracked cd case when the cd's arrived. I sent an email to the company about the problem and they have sent a replacement jewel case as per a reply email received today 11/4. Should receive it in about a week.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use