"Beautiful and SUPER fast Shipping!!!"
"I use this company regularly, and will continue to do so, but I was disappointed with this last transaction as I had to call twice for help with images that were printed with white edges. They were wrapped with wonky boundaries so that some of the white edge was coming over into where the image was supposed to be. This happened on 4 out of 5 images and when I had a replacement shipment sent, one of the 4 replacement images had the same issue. I will say I was totally happy with customer service in their promptness and polite treatment in getting me a reprint sent out asap. I just was a little shocked that there seemed to be no quality control in the final step of the process of getting the images sent to their new homes. I am glad I get the images instead of dropshipping them to my clients directly because this could have really hurt my credibility with my clients! In all, I will continue to shop with this company, and all my past experiences have been excellent. This is just one time I was pretty disappointed."
"Great quality, timeliness."
"Reasonable cost, excellent pictures and quick turnaround."
"Amazing product, delivery and quality!"
"On the past two orders, I ve ordered more than one piece and on each one piece did not arrive til the next time. In both cases, I had to leave for a show and was without the ordered image.
Andy Marquez"
“Hi andymarquezgallery,
Thank you for taking the time to give us a review. We are sorry to hear that your metal prints did not arrive when you had expected, especially since we understand how strict deadlines for a show can be. We see that your orders had 3-5 business day shipping selected. It looks like some of your packages were delivered sooner than expected, while others were delivered within the originally estimated time frame, so there might be some confusion about our shipping options.
We want to help you select the shipping speed that meets your deadline for any special event. When selecting the shipping method, we suggest factoring in the 3 business days required for production. The day we receive your metal print order is considered day zero. For example, if you place your order on a Tuesday and hope to receive it on Wednesday the following week, it's best to select expedited 2-3 day shipping (3 business days in production plus 2-3 business days in transit). Again, we apologize for any confusion with our shipping options and for any inconvenience this caused you. Please don't hesitate to reach out if you have any additional questions or concerns. ”
"Excellent work and shipped well packaged"
"They always come through if there is a problem."
"Way better than others I tried for a lot less money. "
"Considering they are fairly inexpensive they are decent Quality. Packaging protection was pretty much non existant. Simply wrapped in cardboard with straps and plastic bag covering them. The image quality was vert good. However there were small black dirt flecks that I had to pick off as the background of the image was mostly white. In other words for the price I paid they were satisfactory but not excellent."
“Hi Beckisteir,
Thanks for your feedback! I apologize that your canvas had some black spots on it. This is very unusual! If any of the spots did not easily come off, please contact us so we can ensure you receive a replacement. Thank you also for letting us know your thoughts about the packaging. We've found that this packaging style holds up very well against most shipping conditions, but if you ever receive an item with shipping damage, please let us know so we can assist with a replacement. We are glad to hear that you were pleased with the printing quality, since we work hard to be the best at what we do. ”
"Easy, quality work and quick return of my prints. This is the 4th time I've used them and each time has been terrific. I didn't know that my photography could look so awesome! "
"Good job and great communication."
"This is the second order for fine art prints that I have placed with CGPP in the last 2 months, and it is quite obvious that the folks who carry out CGPP's business plans "get it," as the company's concern for the artist's satisfaction is unparalleled. There are companies that seem to want to make a living off of 1 time customers, but CGPP clearly wants to build and maintain longer - term relationships that benefit both parties.
CGPP's pricing is more than fair, they offer a variety of choices and sizes coupled with quality that can be proudly displayed in any setting. I see CGPP as a true partner in helping me to get established, and off to a great start in offering quality, framed print work at reasonable price points. "
"I have used several printers in the past. For several years now I only us CG for all my printing needs. Give them a try. You should be pleasantly surprised."
"Fast turnaround with great results at a super price."
A rep from CG Pro Prints, CanvasTara, has responded:
“Hello MilenaViVenzio,
Thank you for taking the time to leave your feedback. We apologize that you received products that were not perfectly aligned. We were able to identify an issue with our canvas alignment and have resolved this issue for any future orders. We apologize that you were effected multiple times due to this, but are confident going forward that you will not see this issue again. We appreciate you helping bring this to our attention. Please do not hesitate to reach out to us directly if you have any additional questions. ”