"They have amazing customer service. I appreciate their 100% guarantee. "
"Always great customer service and great products. Thanks for always being there for us. "
"I have done business with CG Pro Prints for 3 years and have been happy with their work. On the rare occasion when there was an issue, they rectified it immediately at no extra cost."
"Very happy with the final products!"
"I always get good results from CG. Thank you!"
"They are professional, affordable, and reliable. My favorite lab as a professional photographer. "
"The last two orders have had less than average quality on the printing on my canvases. There are ink marks where there should not be and there are white empty spots thoughout the canvas where the ink did not stay. Unfortunately this is a second order that has had this issue. The quality of the wrap and back are good, I'm just not sure why someone isn't reviewing the canvases before they are shipped. "
"I have been using CG Pro Prints for several years. Their products are great quality! Customer Service is excellent as well. "
"Easy ordering. Great service!"
"Love your product, but I can get my albums shipped from Italy for a fraction of what it costs to get my canvases shipped here. :( "
“Hi kevan-24012,
Thank you for sharing this feedback with us. We're sorry to hear that the shipping costs are higher than you were expecting. We love printing for our friends in Canada! Currently, it does cost us more to ship to Canada than to ship within the USA, and this is reflected in the shipping prices on our website. Our team worked to consolidate the shipping, keeping the average shipping cost per item lower, when greater quantities are added to the shopping cart. But the average shipping costs are still higher for Canada since we're based in the USA. We're always on the lookout for feedback to help us better serve our customers, so we will share your input with our shipping team. It's great to hear that you've enjoyed your orders! We hope you won't hesitate to share any additional questions or suggestions with us. ”
"Order process was great and super fast! Extremely happy!"
"5 star Speed and quality!! "
"Have ordered canvas and metal prints/both are amazing quality, true color, sturdy, easy to hang. I LoVE the backs on the canvas!"
"Great products, great prices, happy photographer! "
"Overall I really like giving CG Pro Prints my business, but I find that I have had to have things redone a couple of times. Attention to detail: hangers upside down, canvases set correctly in frames, specs on the canvas, or that colors match the image sent. With the solid face canvas prints one of mine and a couple of the ones I’ve sold have come away at the corners after a year or two. I find this unacceptable especially as these should last for many many years.
The other thing I have found in this most recent order is that one of the prints (16x24 solid face with a frame) was not square in the frame. I am happy to say that they will re-print and reset in frame and for that I am grateful, though that should have been checked before it ever went out.
I have an art show that these are going to and I feel there should be an option for wire hangers. Art galleries require wire hangers for any entries they accept."
“Hi ccourtney59,
Thank you for taking the time to give us a detailed review. I am sorry to hear that the quality of your orders has not been consistent, since it's important to us that every print is delivered in perfect condition. We are always happy to provide a replacement if you receive something from us that is damaged or defective. Our canvases are designed to last for a lifetime, so if you have any that did not remain perfect, I want to make sure those are replaced for you as well.
Thank you for the feedback regarding our hanger style. Right now we do not offer a wire hanger option, though wire hangers can be added to the Traditional Thick Wrap canvas when needed, by screwing in your own D-rings and then installing the wire. I can see how this would be helpful for art shows if the option was already featured on our website. Thank you for sharing this suggestion with us. I am providing it to our development team so they can look into the possibility of adding wire hangers.
I have also sent you a follow-up email, to ensure that any issues with your current canvases have been resolved. Thank you for reaching out! ”
A rep from CG Pro Prints, , has responded:
“Hi info-79037,
Thank you for contacting us regarding your concerns. We were sorry to learn about the issues you experienced on a couple of your recent orders, and have brought these to the attention of our quality control team. Thank you for giving us a call on Thursday so that we could set up replacements for you. We want to ensure all of your orders from us are received in perfect condition. ”