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Verified
5/5

2019-10-16

Awesome

"Awesome products and services. Thank you "

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Verified
5/5

2019-10-16

Best canvas prints I've ever had

"I've been a customer for a few years and their print quality has been solid from the start, but I LOVE that they have continued to improve their offerings and expanded into other prints besides the canvas (which I've fallen in love with). The quality still impresses and makes my personalized gifts for friends and family really stand out!"

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Verified
1/5

2019-10-16

Brushed Aluminum Print

"I ordered a Aluminum Print and the quality is Horrible!! I have ordered from other Vendors and have been quite Happy I tried CG but will never order that Product again!!!!"

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Rep reply posted 2019-10-19
A rep from CG Pro Prints, , has responded:

“Hi krjcolo,

We're sorry to hear that the Brushed Aluminum didn't meet your expectations. Thank you for letting us know your feedback about this new offering. The Brushed Aluminum does have a significantly different finish than our standard Metal and Acrylic prints, as it is an entirely different product. We are always researching new products to give you more options for your business, so you can customize your offerings to individual clients. Please don't hesitate to reach out if you have any additional questions!”


Verified
3/5

2019-10-16

Ok for metal

"Comparing archival color enlargements to similar size canvas wraps: What should be sharp crisp detail appears as slightly soft focus or slight blur on canvas as opposed to metal or paper prints.
Customer service is responsive and adequate. Packaging and shipping are good, (don't forget to add extra days for weekends).
Great metal enlargements. Good wall hanging systems for frame-less prints.
"

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Rep reply posted 2019-10-19
A rep from CG Pro Prints, , has responded:

“Hi BPMATYI,

Thanks for your review! We are happy to hear that you've had a great experience. It's true that the sharpest, clearest print quality will always be on metal and paper prints, since canvas material has a slight texture instead of a completely smooth surface. Thank you for choosing us for your photographic and metal prints! ”


Verified
5/5

2019-09-11

A++++++

"The products are excellent and their customer service is un paralleled. Once in a great while there is a product issue that’s not always their fault. but They are quick to resolve! You can’t ask for more than that! "

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Verified
5/5

2019-10-16

Easy to use

"Very easy to upload and position photo and to see what would wrap around the edges. Just received it today and it is lovey. Can't wait to give it to my son for Christmas."

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Verified
5/5

2019-10-15

fast delivery, better quality than I expected

"I needed affordable sample products quickly and was expecting subpar quality. The canvas corners are tight, the colors are pretty good and everything came very fast! Would definitely recommend."

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Verified
5/5

2019-10-14

Repeat customer

"I have used this CG Pro Prints many times and have always found the quality high, the delivery fast and the price fair."


Verified
1/5

2019-10-14

Huge Hassle to "prove" you deserve a refund if not satisfied, despite 100% satisfaction guarantee

"I have been dealing with trying to get a refund for almost a month now. I had to dispute the charges twice, despite being reassured by customer service that the refund would be issued, and I would not have to bother sending back the products (I wish that had been in an email rather than over the phone with their support staff, as this dispute would be a done deal if I had that "proof" to show my credit card company). CG Pro Prints claimed that I never returned the products so they would not issue a refund. I was told not to, and that my refund would be issued! Very frustrating to spend this kind of time redisputing a charge to hopefully get my refund.

Regarding the prints I "refused to return" ...that's laughable. The quality is nothing I want to display. The only reason I kept them is because the person on the phone told me not to return them! If they send me a return prepaid shipping label, I'd have been happy to send these back ...but I was told it wasn't a big deal.

Here's their satisfaction guarantee, as copied from their website:

"With CG Pro Prints, we offer a 100% satisfaction guarantee in regards to the workmanship and quality of
materials used to produce all of our product offerings. We strive to deliver high quality products based on
the order specifications set forth by the account holder".

Sounds good -- until you have to jump through hoops to get your refund. Hopefully this second time of disputing the charge is a charm.

I would NOT recommend using this company based on my experience. The price may be attractive, but the quality is better elsewhere and if you're not happy with the quality, it will be a HUGE hassle to get your money back.

To the company -- shame on you for telling my credit card company I refused to return these. Your rep told me I wouldn't need to do so, otherwise I would've asked for a prepaid label to return them in a heartbeat. Besides, It's not like I'm trying to get anything for free. I just want my money back so I can get these printed right somewhere else. The only thing these canvases are good for is to paint over the top of.
"

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Verified
5/5

2019-10-12

Canvas wrap pictures

"Great quality, great price. Excellent packaging and shipping. "

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Verified
5/5

2019-10-11

CG Pro Prints

"I've been using CG Pro Prints for about 5 yrs. Consistent high quality product, fair pricing, and fast shipping. I have had 2 issues in those years (a tear in the canvas and a red spot, ink blot on a face). CG Pro Prints replaced both canvas wraps in a timely manner on NO CHARGE!! I highly recommend this vendor.

FairwayPhotos
Plainville, Massachusetts
"

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Verified
5/5

2019-10-10

Love our family pic canvases!

"Super fast, great prices, and the quality is excellent. Wouldn’t hesitate to order from CG Pro again!"

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Verified
5/5

2019-10-10

CG Pro doesn't let me down

"CG Pro delivers a quality product and if there is ever any issue, they are wonderful with making it right. "


Verified
5/5

2018-07-25

Great products with Exellent customer service.

"Had a canvas come apart and they made replacement so easy."

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Verified
5/5

2019-10-09

Always and Amazing Experience!

"I've been ordering canvas prints from CG Pro for my own personal use and my clients for many years and we've literally never had any issues at all. Products arrived well shipped/packaged and always in a timely manner. My clients are very happy! I have confidence I am reselling the very best products to all of my clients when I order from CG Pro Prints and I will be a customer for life. Thank you!"

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