"I've used multiple vendors over the years to fulfill my photography print orders for my customers. I know I can always count on CG Pro Prints deliver promptly a top quality product directly to the door of my customers. Unless it is a size that is different that what CG Pro Prints offers, this company is my go-to vendor. "
"I would normally give a 5-star rating because the product is great, however after emailing and calling and not getting a response I have been a little frustrated over the past couple of weeks. Customer service is a little suspect at times."
"Fair pricing and excellent quality, quick turnaround, and great customer service.
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"I tried the new Canvas Wrap PRO, the Brushed Aluminum, and the Acrylic PRO. Every item was spectacular! Additionally, everything was packaged with inserts that insured that each piece arrived in perfect condition. I'm a fan of all of these new products, and will happily use CGProPrints for my clients orders! "
"Fast Shipping & Great Quality for an Affordable Price"
"I've used CGProPrints for at least 6 years. I have NEVER been disappointed in their service or products! And, the price is right!"
"I am a big fan of CG Pro Prints products, and in most ways they have excellent customer service, quickly reprinting any defective orders. However all of that is largely undone by their shipping practices, and that fact that they will not guarantee individual boxes on orders of multiple canvas-wraps.
When I began using CG Pro Prints, each solid-face canvas-wrap print was shipped in its own box, which enabled me to order prints to re-sell via my website or at shows. It also allowed me to take advantage of their frequent sales by ordering multiple prints. That abruptly changed some time ago, and now multiple print orders are packaged together in one box. This makes re-selling the prints far more difficult (and expensive) because I will have to order (and store) custom packaging for a wide range of print sizes. That's simply not practical at this time, given the scale of our business.
I have contacted CG Pro Prints multiple times about this, and each time I have been given a polite brush-off. I have asked if there is any way to order multiple prints and have them individually packaged. I have asked if there is any way to PAY a bit more to have them individually packaged. I've offered to order large quantities, if I can get them individually boxed. Each time I am politely told to pound sand, without even the possibility of a compromise or cooperation.
I'd love to build a long-term business relationship with CG Pro Prints, but that interest is clearly not reciprocal. So I'll have to look elsewhere.
EDIT: I have edited my overall rating from 2 stars down to 1, following the latest response... which was yet another polite brush-off. "
“Hi Robert,
Thank you for giving us a review. We are sorry for any inconvenience you have experienced with our packaging. We recently began consolidating our shipping to help keep shipping prices lower for our customers. But since this change, we've heard feedback from some of our customers (like yourself) who expressed an interest in having their canvases individually packaged. We have been sharing this feedback with our shipping and development teams, so that they can research different ideas for implementing this option on our website. As of now, we do not have an update yet on the progress, but we are continuing to gather new information, since we are always looking for ways to improve. Thank you for taking the time to let us know how valuable this option would be for your business. ”
"I am very happy with my canvas prints. The colors turned out beautifully and they shipped quickly, as usual. The one thing that I wish were different was the packaging. I have always used the plastic bags that the prints come in to wrap and ship my prints to my clients, but now the bags have a child suffocation warning printed on it. Maybe it's the new requirement to use these labeled bags, but I don't feel good about using them because my customer's first impression is the writing on the bag... It's unsightly and not something I want them to deal with.
In the past, the bags used to be blank and made of nice thick material. They protected the printed surface well and were very convenient to reuse. Now I have to figure out my own wrapping, which is ok, but I'm now hesitant to ship any prints directly to my clients.
Other than that, I'm very satisfied and plan to continue to get my canvases printed through CGProPrints. They do an amazing job!"
“Hi rjo-11113,
Thank you for trusting us with your business for so many years. Our team is always looking for ways to improve our products, services, and customer satisfaction. We really appreciate your detailed feedback regarding the design of the backing and are sharing this with our development team. Additionally, please don't hesitate to contact us if you receive any canvases that are not up to our quality standards- we are always happy to correct this with a replacement. ”
"Great canvas, quick turn-around"
"I received the newest canvas print - a 24x36 and it is beautiful. I delivered it to the client and they so happy. Thanks for making my image pop with color and look so amazing!"
"When an issue arises such as delay, or reprint requirement, the customer service is prompt to help. "
"excellent quality and service!"
"My experience with CG Pro Prints was Easy Peasy. Everything from downloading my photos to editing to selecting sizes was excellent. I would highly recommend CG Pro Prints!"
"Looks great, fast production, and fast shipping. Looks exactly as the preview did. "
"Great company, service and quality."
A rep from CG Pro Prints, , has responded:
“Hi Jwadekehler,
Thank you for posting about your recent experience. I'm sorry to learn that you've been having trouble getting in touch with us! It doesn't look like we've received any emails from you within the last few months, so I am not sure what happened. I have personally followed up with you to see how we can best assist.”