"I have a Broil-Mate propane grill (and it is THE best... I just love it, having used the more common and Home Depot brands, that leave much to be desired) that needed a new burner. Did a thorough web search, and CLA Grills price was far and away the best as it included free shipping ($30 total.) Note that a universal burner (meaning not quite right) at Walmart would have cost me the same. FAST ship from CLA, emailed tracking number, arrived promptly and as ordered. HIGHLY recommend CLA!"
"Very pleased with CLA's service. Carl was very helpful with questions regarding size and product change. Made sure my order was correct before shipping. Shipping was prompt and I was able to track as it went from state to state. Package arrived within stated time. My Barbeque is like new. Thanks Carl .
A satisfied Canadian Customer.
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"I was very pleased with the service and recommend them as a quality supplier. There was a problem with a defective casting and they stood behind it supplying a new part with no argument."
"I have an older Brinkmann charcoal grill with ceramic covered cast iron cooking grids. I’ve gone through 2 sets of them and decided to upgrade to stainless steel, but the manufacturer did not make them. The outstanding information on their website, with accurate dimensions, allowed me to find a compatible grid. The price was excellent, not much more than the replacement cost of the original cheaper type. The service was prompt and I received the grids within a week, and they were packaged well to prevent damage. Since these heavy duty items could not be easily damaged, they had an applicable warning sticker on the outside of the package warning of damage from inside. I’m impressed.
In an era of customer “no-service”, cheap products, and shoddy quality, it was great to have a 100% positive buying experience!"
"I was a little put off by some of the negative reviews that I had seen about CLA Grills. But I ordered my parts on May 31st 2011 abd they were delivered to my front door the following Monday June 6th 2011. For FREE delivery I feel that was very good! The parts fit my grill perfectly and were well packaged too. I will order ALL my grill parts from CLA Grills again."
"I bought parts on line and everything went perfect. Free shipping took about a week to get the parts but hey it was free. They did make sure that it was what I wanted to order due to a comment I made and that showed me they wanted to make sure I knew this was not under any kind of warranty replacement. I will go back and by more from them."
"Very pleased with this company. Their web site is excellent-- easy to find the replacement parts even for an older, unlisted grill like mine. I ordered the grill burner and received it within one week. They even sent the replacement venturi gaskets & screws complimentary! I would do business with them again."
"It took 11 days for my order to even ship. Then another week to get the grate. The quality of the grate seemed identical to what you can get from a big box store, but cost 3 times more. Terrible customer service."
"We ordered the part on June 23,we were told it will be shipped on June 29, but they rescheduled it to July 6. We received it on time as they said. They answered our e-mail, their site is excellent. If we ever need anything else we will sure deal with them."
"Buyer avoid! After waiting for over a week for them to contact me after my order was placed and money taken, they told me it will be another few weeks to receive a simple little grill part. No phone number, no real names, horrible customer service and many, many, many horrible reviews over a long period of time. When I finally got a call back from them (at 7 in the morning) they didn't care and told me good day and hung up. There's too many good companies out there selling the same stuff to deal with a company like this."
"I am Still waiting to receive my item. No one ever answers the phone at CLA. I have sent numerous emails requesting tracking information and no one even bothers to return the email. I will NEVER use or recommend this company again. I will warm everyone on my website to steer clear as well. Honestly don't know how the heck they have managed to stay in business this long...."
"I needed a replacement grill grate for my Charbroil barbecue, and went looking for a better deal than the $100+ Charbroil wanted. I looked at a few different stores and wound up buying a porcelain coated cast iron grate from CLAgrills.
Their price was good, shipping was free, and they shipped promptly the next morning. I had it in time for the weekend barbecue I had planned, and was very pleased with the product I received. I would not hesitate to recommend this store if you're looking for a replacement grill rack, or any grill accessories."
"Their website is truly excellent, making it very easy to look up parts with clear pictures and good descriptions. Lots of good information under the help/faq section too. The items were well packed, shipped the next morning, exactly as described, and good quality. Their return policy is very reasonable and clearly posted on their website. A copy of that policy and return instructions (if needed) were helpfully included with the shipment.
If I ever need more grill parts, they will be my first choice and I'll be sure to recommend them to others.
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