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CLOSEOUTDIGITAL

146 reviews
4.15 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Verified
5/5

2013-03-13

"Very easy to deal with and great prices and selection. I can't wait to get my next photographic fix from them."

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Verified
5/5

2013-03-13

"great service about their product, information about their product was very helpful and will use them again. Very easy to fill out the order very simple,"

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Verified
5/5

2013-03-08

"Great service and glad I called!"

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Verified
1/5

2013-02-19

"My order was placed on 1/25/13 and cancelled on 2/13/13 due to a shipping error and I was informed that my credit card would be credited within 24-48 hours. I have had nothing but poor customer service up to this point. My account stated that my order would ship on or before 2/10/13 and I would receive shipping information three days prior to that date with tracking information. I called on 2/11/13 and had my email verified and the man I spoke with told me he would resend it. On 2/12/13 I still had not received it, and called back. Greg gave me my tracking over the phone which I entered into UPS tracking to find that it had delivered on 2/6/13 to an address in PA (I live in MI). I called back and told them of my tracking number issue and was informed that I would receive a phone call within 12 hours so they could investigate. On 2/13/13 I called back since I still hadn't had my call returned, I was offered a refund or my order could be reprocessed. I opted for a refund since the lens would not arrive in time for the wedding I am to shooting this weekend.
BUYER BEWARE, I will never know if they are a legit business. As of today (2/18/13) I am still waiting for a response and a refund. They have not once returned a call they said they would.
"

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Verified
4/5

2013-02-09

"I was a little confused at first about the pricing, but the customer service people assured me that my camera lens was given at a discount and would come on time and be the correct lens. It all worked out just fine. I received the lens a day early and it works great."

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Verified
5/5

2013-02-08

"They have bent over backwards to insure that I am happy and get what I needed. They were super fast in their assistance and pleasant to deal with. Thank you! And they have the best prices ever!"

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Verified
5/5

2013-02-06

"Very helpful customer service. Some retailers are very detached."

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Verified
5/5

2013-02-05

"John ( I believe was sitting at Davids desk ) was WONDERFUL :) he was super helpful! Thank you for the deal, we LOVE our T3i!!!"

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Verified
5/5

2013-02-03

"Lowest prices on the net."

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Verified
5/5

2013-02-01

"They Contacted me immediately and I liked that. Informed me about my order, wanted to make sure it was the correct lens for me. I appreciate the customer service. "

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Verified
1/5

2013-01-28

"BUYERS BEWARE! I ordered a Canon 7D from Closeoutdigital.com on Thursday last week. They didn't charge my card, so I called them Friday morning to see what was going on with my order. The employee that answered the phone said they needed my last name again to process the order totaling over $900 by the way. I was promised I would get a call back. They close at 4pm Eastern time so I called back at noon because I hadn't heard anything from them and my bank had not been charged yet. The phone went straight to a message machine saying they were closed. It wasn't even 4 yet. You can not leave a message on their machine. I then went on their website and contacted customer service that way, no response. Finally today Sunday I get an email saying before my order can be shipped they need to verify my identity. Sorry but to me, when someone spends $1000 in your store, I think it's pretty important you call them back. I would not recommend them or buy from them again. My card was never charged and I canceled my order and my card to be safe. 01/29/13 WOW, They actually tried to deny that this transaction ever happened. Thanks God for screen shots! I always keep everything for my protection. I also forgot to mention, I paid over $60 on my order for 3 day shipping and they STILL didn't find the time to call me back or process my order.



This is in reference to their response on March 13th below.

Dear June, When I talked to you guys on FRIDAY you confirmed my information and even got my credit card # again, my name and my address! You did not try multiple times to contact me. You guys did call AFTER I posted this and my order was canceled and I had already bought somewhere else. Then you called and asked if there was anything you could do to change how I felt and asked if I needed any accessories. I appreciate that but it was too late. Bottom line, I needed my lens by Wed, paid $60 for shipping and you PROMISED a call back on Friday so the order would be placed and it never happened. Everyone makes mistakes. Don't post on here like you did nothing wrong. Someone dropped the ball. It had nothing to do with security. My cell phone NEVER rang until after I posted this and my order was canceled. Come on guys, apologize like you did on the phone to my husband after this happened. You do have computer generated emails that I got BUT when you call, you guys don't answer your phone and it goes straight to voice mail even before you close and you can't even leave a message.


"

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Verified
5/5

2013-01-23

"Outstanding customer service. They went the "extra mile" to clarify my order and shipping options to ensure I was going to be satisfied. The result of their call was mutually beneficial. They will definitely earn my loyalty and return business!"

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Verified
5/5

2013-01-13

"Helpful customer service and great deals!"

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Verified
5/5

2013-01-10

"Spoke with a representative and the experience was great. First he called to confirm the order which is great because I had ordered a wrong part number. He worked with me to ensure I got what I was intending to order. I would purchase from Closeoutdigital again.

Great customer service, great products, very satisfied customer!!
"

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Verified
1/5

2013-01-09

"I bought a nikon D90 in the month of december of 2012 i received it on the 18th and did not get every thing i was to get i'm still waiting on the ((FLASH)) that was part of the deal from the December to remember it's now the 9th of january 2013 and still dont have every thing customer service was very rude i would not refer anyone to buy from them
I spent $733.35 and i got a part of my order and a whole lot of rudeness very BAD Business it was greag and josh.i talked to. and still waiting on the rest of my order EVERY ONE STAY CLEAR FROM THEM.
holy cow i just received a threating phone call from ((Mr.Greag)) on this day of january the 10th 2013 thank God for smart phones stay tune for further updates from ((Mr.Greag)) at closeoutdigital.wanted to bribe me into giving them a 5 star one star even to much
"

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