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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
1.25/5
Customer service:
2.50/5
Return/Replacement policy:
0.00/5


Verified
3/5

2024-12-14

Gotta Be Quick

"I worked on ordering for over a week. Researching components, making selections, etc. Got a system together, saved it. It crashed when I tried to add it to the cart the next day. Tried again, same thing. Tried a 3rd time, the video card I wanted was out of stock. Just made my 4th try. I had everything I wanted memorized and I was able to find a game PC that offered all the options I wanted. I got it ordered. Hopefully build and delivery will go smoothly. Bummed I didnt get the $200 savings for the Black Friday Special I started with on my first attempt"


Verified
5/5

2024-12-03

CPU = Wish list fullfillment!! Literally everything I wanted.

"I have been looking for a computer that fits my particular needs, looked everywhere for something already done, and it does not exist, so I began talking to custom PC builders, only 1 out of 3 got back to me, and could not build what I wanted. Then while browsing Google to read about the Intel i9-14900K, I saw a listing for a computer that was REAL close to what I wanted, I went to the site "CPU SOLUTIONS", and found I could literally check the box and alter the machine they listed to include EVERY THING I NEEDED in a custom config for a very reasonable price. So I am now a customer, I hope they deliver, because so far they get the GOLDEN COWBELL AWARD for smooth transactions without a doubt!!!"


Verified
1/5

2024-12-03

These guys are not competent, and have an awful return policy

"These guys are responsive, but I can't say a nice thing other than that. I had a big headache with these guys because their return policy is really well written by a lawyer to protect their business, but leave the customer 100% responsible for things like shipping and restocking fees. You should read it and ask yourself if it addresses anything about situations where they screw up (hint: it doesn't). If these guys were highly competent and did a good job, this may not be an issue, but if you have any problems, your blood pressure will shoot up. Read their return policy, and run away."

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Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges

Rep reply posted 2024-12-06
A rep from CPU Solutions, CPU1, has responded:

“Hello,

Thank you for contacting us about your recent complaint.

To help me investigate this issue further, could you please provide me with the correct order number? The one you provided doesn't seem to match our records.

As a reminder, our DOA (Dead on Arrival) policy allows for a full refund or replacement within the first 30 days of purchase if the item is defective. We will provide a prepaid return tag for eligible items.

Please provide the correct order number so I can assist you further.

Sincerely,
Carson Fulton
CPU Solutions”


Verified
5/5

2024-12-02

Smmoth and Painless

"Great customer service helped me with my order!"


Verified
5/5

2024-11-29

Just what I was looking for

"Was looking for a PC with an I9 windows 11 home and plenty of USB ports. No one else had a PC with what I was looking for"


Verified
5/5

2024-11-28

Great Pre-configured Bundles

"Plenty of pre-configured creator PC bundles at good prices. Don't spend too much of your valuable time shopping for what is a comoditized product. You're here, at CPUSolutions so pull the trigger!"


Verified
5/5

2024-11-28

The Upgrade

"I really liked the website and customization options. Very Nice."


Verified
4/5

2024-11-21

fieldofdreams

"litttle hard with two custom methods and two pay methods"


Verified
3/5

2024-11-20

Kept deleting my shopping carts

"Every time I saved a shopping cart it was deleted after only a few minutes even if I continued shopping. Finally got the configuration I wanted to be saved long enough to start the payment process. Apple declined the charge but I was able to go to my wallet and approve it. However, when I attempted to pay again the web page refused to process the charge even after reloading the page. Just kept spinning around. Finally went to Paypal to finish the transaction but l gave up the cash back from Apple VISA. All in all a very frustrating buying experience,"


Verified
5/5

2024-11-16

"Easy to configure system options."


Verified
3/5

2024-10-27

"Frustrating to process an order online. Difficult to understand what is included. "


Verified
4/5

2024-09-21

Great Deals, quality stuff

"I like the deals and quality here. I did not like the site navigation as much."


Verified
5/5

2024-09-12

Great to work with !

"Built my own combo and didn't know what the build and test procedure was. So sent a few questions and they answered right away, and added needed service items to the cart and ordered all the same day. I always get all my parts here since I'm local, and prices are pretty much the same as online anywhere."


Verified
5/5

2024-09-07

Just right

"Perfect customization, got what I needed "


Verified
5/5

2024-09-02

Great shop experience

"Todd is an excellent sales rep. and really knows his stuff!!"