"I received an email from CTI-Miami stating that they now had the HTC Touch Diamond in stock. With that, I emailed the sales director of the company and asked if this was true and if the units were actually in his warehouse. He replied back to me stating that it was in his warehouse and could ship once they got back from the weekend. I placed an order and after calling the company on Tuesday to confirm, the customer service rep stated that they weren't in stock. I then emailed the sales director asking him what's going on and he begins to tell me that the phones are in customs. So, in all actuality they weren't in stock. A week later, I'm still waiting on the phone. I will not do business with a company who can't be honest with it's customers. VERY VERY BAD!!!"