"It was amazing up until the new director took over recently. From there the staff don’t know what their doing and don’t care. Kids are not watched properly or changed properly. If it weren’t the only school near me, I’d switch in a heart beat. The only thing keeping me there at this point is sheena and robin."
"Great experience. The teachers are great and so caring!"
"Struggling more recently with new staff. My son keeps getting put in multiple rooms or ends the day in a different room this is typically fine, but the staff in the new room usually seem less engaging and do not communicate with parents. They didn’t even try to console him when he was upset as I was watching from the tv after I left."
"Director is making big chances whether that be bad or good"
“ If you’d like to discuss your experience further, please call us at 866-244-5384. We look forward to hearing from you.”
"The curriculum the school follows is excellent and really prepares children for Kindergarten. The communication in an emergency situation is horrible."
"It was good until my child moved into the toddler room and when the director left. The school lost credibility and staff seemed to do what they wanted at that point. People standing around in the front talking, different staff in the class daily, no communication or bad communication, bad incident reporting, etc."
“We are so sorry to hear about the experience you had at one of our locations. Can you please contact our Customer Support Team at 866-244-5384 so we can work to resolve your issue?”
"Overall, I have been pleased with the school. I know my grandson is safe and happy."
"This is a great school and the teachers are all loving and caring, especially Edwina"
"Whitney was amazing after that they made it clear they are desperate for money to teachers are not qualified to handle most kids there is no learning it’s just play time. Teachers don’t interact with students they just sit down at the table and scream at them if their too loud. The food is a joke. Zero flavor not healthy especially for what we pay for our kids to go here. I would no suggest this place to anyone and will be pulling my kids out soon. They need all new staff and better learning plans or just one in general. Cleaner facility better communication and actual care and concern"
“Thank you for letting us know about this - we really appreciate your feedback. We are looking into this issue and hope to resolve it promptly and accurately. In the meantime, please feel free to reach out to our Customer Support team at 866-244-5384 if you would like to discuss this matter further. ”
"I'm kinda worried about how long it's taking too get a new director and the lack of director level leadership at our location. However, Vicky and Sheena have done a SPECTACULAR job holding it down and frankly, they need to be director abd assistant director anyway."
"Overall it has been amazing. The teachers really connect and get to know the children individually and are able to know when something is wrong. It’s like having a second parent to watch over your child, which makes me comfortable."
"Love This School Ive Had Minor Issues But They Solve Them Quickly"
"I miss the old director, she made things fun and was very personable with kids and parents. I do not see this now, and feel the experiences that drew me to Childtime have disappeared."
"Staff doesn't care about relationship with parent, feel as if it's purely business. Communication is poor. Their payment system has issues most of the time. Not satisfied with new changes."
"Overall, it has been great! I was sad to see the director leave as I felt I had a great relationship with her. The staff are very friendly and I feel I can talk to them about how my children are doing. Other than a few of the newer staff in the school age room, the staff are phenomenal teachers and I am very comfortable leaving my children in their care."
A rep from Childtime - 10708 Allianc, LearningCareGroupCL, has responded:
“We are so sorry to hear about the experience you had at one of our locations. Can you please contact our Customer Support Team at 866-244-5384 so we can work to resolve your issue?”