"Overall we love this school. One of the best we have attended. The staff and teachers are excellent. Just some areas of improvement:1. The entrance and door-stair area to the 2nd floor is very congested. This can be a huge risk and bottle neck during emergency evacuation or fire drills (if any).2. I have seen morning kids pick-up staff not consistently enforce the mask mandate to all parents. Some staff let some parents drop off their kids with NO mask on. I think Shabilee is the one who has let parents drop kids off their with NO mask multiple times. Otherwise she is awesome!"
"Every staff is great, their management team is the best, Principal Ms. Lynn is such a good leader."
"The staff are very friendly and the school is kept clean."
"Ms. Lynn is a great director, under her leadership, everything in this school is so organized and made us feel comfortable."
"The teachers and staff at Childtime Sweetwater are very warm and kind. All of them greet my child and me with a smile each morning and a kind farewell in the evening."
"overall it is a great school even with the few disagreements i have with it. i wish they would do more with the kids educationally and activity-wise. i wish they would work on more language skills in the infant room such as sign language or starting foreign languages. My wife and i love the fact they have cameras in the classrooms so we can watch our son at anytime and check in on him and see what he is up to. We Also love to see pictures of him at daycare and wish they would take more pictures even though i know its hard to do while taking care of all the children."
"It has been good except recently I paid for a few weeks up front and my son was out sick that week and they didnt inform us until after bringing up the fact he was out entire week that they charge 50% of the payment for a reservation fee. It would have been nice to know in advance because I probably wouldn't pay for it upfront, especially since he caught a virus from someone at the school and that's why he was out for the week.i dont see why I should be charged for a week I didnt attend."
"Great, love how much the teachers seem to care for my child. Allows me peace of mind having to leave him every day."
"The school is such a safe, happy and friendly place for my kids. I know they are very well taken care of, and exposed to new people and things, while we have to be at work. So far we have had an overwhelmingly positive experience with ourteachers and classrooms and are thankful for all of the dedication the teachers and staff seem to have towards all the students in every classroom."
"I started my child in the day care when he was 10 months old. We were very happy in the beginning with the infant class 1. Ms.Rita and Ms.Cynthia were great. Initially as a concerned parent I used to monitor the camera most of the time. After I gained the trust seeing how these teachers handled my baby, I almost forgot about monitoring. Then, when the transition started, it was very intense for an year old child. Since my baby was not walking yet, the transition was not very comfortable. Especially the way the teachers in the infant2 classroom handled my child, I had to ask Ms.Lynn to bring him back to the old class. After 2 months, again we tried and now we have to stick to this class. Ms.Nikath is good, patient and concerned. Still, they have the strict time to follow and they urge the kids to finish the food, otherwise they **** the food or the bottle away. Especially Ms.Sophia is very rude with the kids. I highly insist to watch the Infant2 cameras at 2PM to see how these teachers wake these kids. It is INSANE. They lift the child who is in a deep sleep and put them on the floor. Many times, these kids wont even realize what just happened and they wont even able to sit steadily. They wobble and cry and then come to the realization that their sleep time is over. I understand they have a schedule to follow, but being rude to small kids can never be justified. There were cases where they missed to give snack, water and sometimes mishandling the kids. When complained to Ms.Lynn, we always get some kind of justification. And the director is sometimes cold in answering our concerns.Overall, the current opinion about this school is not so great. We are waiting to see how the next class goes, if the standard of the next class is going to be like this one, then we will definitely be moving our child to a better place."
“Thank you for letting us know about this - we really appreciate your feedback. We are looking into this issue and hope to resolve it promptly and accurately. In the meantime, please feel free to reach out to our Customer Support team at 866-244-5384 if you would like to discuss this matter further. ”
"This school is absolutely wonderful, we’re so glad we have chosen this school, our children are coming home with positive things every day, the staffs are always friendly and helpful, the director, Ms. Lyn, is wonderful."
"General experience has been great. We love the teachers and location. They take good care of the kids and we love the indoor play area."
"Primary teachers are more engaged than those in the afternoon or supplemental staff. There are too many students to the number of staff. Front desk directors and leads are very friendly and interactive with the students and parents."
"It is a great school, teachers are lively and caring. I wish it was less crowded"
"Directors and other leads are good but the staff are disconnected with the kids. They come off overwhelmed"
A rep from Childtime - 4418 Sweetwat, LearningCareGroupCL, has responded:
“We’re so sorry to hear that your experience didn’t match your expectations. Please feel free to reach out to our Customer Support Team at 866-244-5384 with any further comments, concerns, or suggestions you wish to share. ”