"How do I best describe a CVO fire experience, probably like an 1980’s Alfa Romeo, it looks the part, never works properly and it corrodes everywhere!…In other words expensive, but clearly not fit for purpose as an outdoor fire!

After sales is appalling too, lack of decision making and wanting their Italian manufacturers to make the decisions, which takes weeks/ months, while in the meantime you have a big useless ornament in your garden that’s just an embarrassment if you have friends round, as it never works!

As much use as a chocolate teapot!"

"having bought and a very expensive gas fire from CVO (or Spirit fires) I was disappointed that it didn't work once it was fitted. After 2 months of discussing & complaining to CVO the fire remains non functional. They have sent a number of spare parts in the post but to no avail and now they seem to have given up and I'm left with a fire that doesn't work and with an unfinished hole in my dining room wall. Of late they won't return my phone calls or answer emails. I don't understand why they should treat us so badly when they advertise how good they are. My advice is not to buy from them as there after sales service is dysfunctional."