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CWOL.com

2 reviews
2.50 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2009-01-26

"I feel that my last email sent to CWOL on 1/21 for which I still haven't received a response is a testament to dealing with this company on a simple return. I received the product on time, in working order and intact but a feature that was anticipated in it didn't deliver and I was looking to return the product.

EMAIL

Hello,

I have contacted Returns multiple times and am receiving very limited response. I am interested in returning an item that I have contacted CWOL in regards to multiple times to ****@****. As I have received one email from this email address, check my spam email daily for any responses, I am perplexed as to why I’m not receiving responses to my inquiries. My work phone is 512.381.xxxx. A synopsis of attempts at contact is as follows:

Jan 6th - initial inquiry on how to return with my order # in email

Jan 9th - no response so sent another email with order # in email

Jan 14th - received an email with link to published return policies

Jan 15th - sent email with the proper information that was published in your return policies

Jan 19th - as having not received a follow up email response to my return inquiry - I sent another follow up email

Jan 20th - Sending this last email.

I also have left one voice mail in regards to the return request.

All emails are going to ****@****. I am ccing ****@****.

Starting on the 15th I supplied this information in emails:

----CWOL Returns,

I sent an email to the Returns Department per the below page and have not received an email back. This email was sent on 1/15/2009 at 9:02am.

The original email contents were:

1. Your original order confirmation number: 2051-2759-8264
2. Product description or product part number: USBAV-709-EF $74.99 1 ADS DVD Xpress DX2
3. Customer name: Reid S.
4. Reason for the return: Product works but doesn’t work in the way that I thought it would for the purpose needed.
5. Customer email address: ****@****
Please advise.

Thanks,
Reid-----

I felt confident going with this purchase from cwol.com due to one positive rating of 10 on resellerratings.com. Currently I’m not having a positive experience due to the amount of time involved in following up with emails in returning this item.

Please let me know what I can do to fulfill this return request.

Thanks,
Reid

----no response
"

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Verified
5/5

2006-04-21

"Ordered item on Monday 4/17 and received item on Friday 4/20. Paid $8.25 for FedEx ground shipping. Item received as described."

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