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5/5

2004-09-23

"Excellent response time to correspondence.
Expedient order processing and shipping.
Overall, a very pleasurable business experience.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Being knowledgeable
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Resolving problems
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Being trustworthy
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Making decisions on their own
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Overall customer service
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Verified
5/5

2004-09-23

"Quick response. I modified the order via email.. Order was modified quickly and shipped out even faster..

Thanks A+++
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-09-23

"Purchased two cases with power supply from CMI. Cases arrived missing parts, one had clearly been dropped before it was boxed and had a dent/paint missing from corner and the sides of the cases were just jammed on. In addition to the cables missing from both cases one was missing a power cord and the other a speaker. No paperwork with case either, I had to go to the manufacturers website to find missing spec sheets. I would expect $100 cases to come in better condition.

Took numerous calls to find out about the missing parts. Although the customer sales person was nice they refused to overnight the missing parts to me because it would cost a lot of money. I offered to pay for overnight and they price they came back with clearly was not at cost but had a hefty profit added on. Any other place I have ordered from would have overnighted at their cost to correct their mistake.

Never received a tracking number or email conformation and had to call numerous times to get it. Was also told someone would call with the tracking number for the missing parts, which they didn't. I had to call once again to get the info. The missing cables arrived but not the missing power cord or speaker.

I found this site via Pricewatch.com and although they offered the best price, all the trouble wasn't worth saving a few bucks. I would not recommend this company or order from them again.
"

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Verified
5/5

2004-09-23

"I ordered a new case and PS for my PC on a Friday afternoon. They sent me an e-mail on Monday telling me that it would be here on Wednesday. It came in on time and in perfect condition. It's already in place and working beautifully. I would definitely buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Overall customer service
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2004-09-21

"Great Customer Service, Fast Shipping, Wonderful products at very good prices"

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Verified
5/5

2004-09-18

"great customer service, very happy, fast delivery,
very informative
"

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Verified
5/5

2004-09-14

"Excellent re-seller! Item shipped fast, order was correct, packaging was very good. I'm quite happy with the service & communication. I will order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
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tr7
Verified
1/5

2004-09-09

"This was my first order and I ordered a 550 watt power supply. My only reason for ordering from them is their high rating here. The power supply came very fast but it was not what I had ordered. This thing is very cheap and does not have an on/off button. I've never heard of a power supply that doesn't have an on/off button. I am very upset because this was an emergency order since my old power supply died. Now I don't know what to do. If I send it back I will be without my computer for at least two weeks. I really don't understand how everyone can say this company is that great. My first order and they messed me up. "

Detailed Review Benchmark + -
Overall quality of the company
N/A
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
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Making decisions on their own
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Overall customer service
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Customer service being easy to reach
Customer service making decisions on their own
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Customer service being knowledgeable
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-09-06

"Decent service. Was smooth from start to end. Will order again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-09-06

"This is my first order and didn't know what to expect. The experience was good. They were very prompt sending the order. I will order from them again."

Detailed Review Benchmark + -
Overall quality of the company
N/A
Pricing of products and services
Value the company offers
Is trustworthy
N/A
Is consumer focused
Is committed to quality products and services
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
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Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service resolving problems
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Overall web site
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Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-09-05

"I wasn't so sure about this company at first. The website looked really shabby, so I was kinda scared of ordering from them. But then i checked the rating here and found out that they have a rating over 9.0. Resellerratings was right. This is a great company, my stuff was on time. Low prices. Will order from again."

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Verified
5/5

2004-09-01

"Very happy with product, communications, and service. Highly recommend."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being easy to reach
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Being knowledgeable
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Being trustworthy
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Resolving problems
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Making decisions on their own
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being easy to reach
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2004-08-31

"Easy on-line purchase, their invoice should have their contact information on it. I had to search their website for their contact information, while they sent an invoice which I printed it did not have any customer care contact information.

Otherwise great.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent

Verified
5/5

2004-08-29

"Well pleased with order, although one of the cases was slightly dented. Prompt shipment."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2004-08-26

"Product as advertised with good delivery. Cases have good fit and preceision."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy