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Chance of future purchase:
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Customer service:
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Return/Replacement policy:
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Verified
5/5

2004-08-21

"What a great company! Shipping was free on my order, yet it arrived in only two days! The case I ordered from Cable Mart has every feature I wanted at no extra charge. Some companies try to sell you a stripped case and charge extra for the power supply, screws, fans, "priority" handling, etc. Cable Mart included everything for a grand total of $40. I wasn't expecting much for this price, but I was pleasantly surprised. It's turning out to be the best case I've ever owned, and it cost me the least of them all.

Cable Mart is an honest, no-nonsense company. What they advertise is what you get, plus lightning fast, personal service, including emails from the person who handled your order. Cable Mart offers web links to reviews of their products. These reviews are helpful and accurate. It's nice to know you don't have to pay a premium price for great service.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Verified
4/5

2004-08-20

"Like the free shipping and the product, but some how the shipping lable was not correct and my shipment was delaued and I had to pick it up my self at the ups station."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
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Making decisions on their own
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Resolving problems
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Verified
4/5

2004-08-20

"Received item quikly. A spring was broken off in the battery compartment, but a little aluminum foil fixed that. Never contacted them about it, since i could fix it myself, so they will not be dinged for it. Also note that the manual says it only takes 2 batteries, but it didn't work untill I put the 4 in the compartment."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
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Being trustworthy
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Being easy to reach
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Resolving problems
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Being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

Verified
5/5

2004-08-18

"I ordered a computer case from Cablemart. The case they sent was the wrong color.

Rosemary in the RMA Dept. called me at home, and personally apologized for the mix up.

I've never had such personal and courteous attention from an online store. Anybody can make a mistake, it's how you react afterwards that will either make someone a loyal customer, or lose them forever.

I will definitely be ordering from Cablemart again.

Steve in Tampa
"

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Verified
5/5

2004-08-18

"Price was very reasonable and the response was excellent. Would do business with this site again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Being easy to reach
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Verified
5/5

2004-08-11

"I am a home user who bought a 400W power supply from Cable Mart because they had high customer satisfaction ratings. The ordering process was smooth, customer service was adequate, and my product was received 6 days later in good working condition. I had a positive experience with this seller and would buy from them again. "

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
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Is committed to quality products and services

Verified
5/5

2004-08-10

"This is probably one of my best on line shopping experiences ever... Great and fast service. When I needed to return the merchandise, they answered my RMA request within the same hour and took care of it immediately. I definetely suggest this store to everyone. Thanks a lot..."

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Is consumer focused
Is trustworthy

Verified
5/5

2004-08-09

"fast and friendly service. good product.
good communication at order and when shipped.
"

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Overall quality of the company
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Is committed to quality products and services
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Is consumer focused

Verified
5/5

2004-08-04

"Some of the best Customer Service I have encountered online. Fast, friendly service and my product was better than I expected. A++++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
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Making decisions on their own
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Being knowledgeable
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Verified
1/5

2004-08-03

"I tried this seller for the first time, just because I wanted to spread out my shopping preferences after using SMKSuperstore for so long. Well, I will definitely be sticking with SMKSuperstore after this bad experience. I ordered a computer case, that shipped 2 days after I ordered it. When it arrived, the PowerSupply case screws were stripped so bad that the PowerSupply was hanging down inside the case on the front side and bowing the back. All four screw holes were bowed out.
I can assure you I will not be ordering from this seller again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
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Being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-08-01

"Ordered a keyboard for my children's computer and they delivered! Fast shipping time and excellent communication and customer service. I would definitely do business with them again."

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Is committed to quality products and services
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Is easy to do business with

Verified
5/5

2004-07-30

"I experienced outstanding service from CABLEMART. When I received my new computer case and found that, it had been broken in shipment, it was promptly replaced hassle free. They even filed the insurance claim and had the bad case picked up for me. I will definitely purchase hardware from CABLEMART in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-07-29

"Extremely good service,fast delivery,quality merchandise. I've dealt with these good folks a couple of years and have never had a problem"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
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Making decisions on their own
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Being easy to reach
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Being trustworthy
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Being knowledgeable
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Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-07-27

"My first order came damaged; however, customer service quickly dealt with it and sent me a new one. I was pleased with their service enough to actually do a rating."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-07-23

"Great prices, orders arrive on time, the way online shopping is ment to be. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability