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5/5

2003-03-07

"Their prompt e-mail response was fantastic and assuring! Product arrived on time and well packed."

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Delivering products damage free
Delivering products on-time
Variety of brands and products offered
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N/A
Ease of ordering online
Overall customer service
Customer service being easy to reach
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Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
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Web site being easy to use

5/5

2003-03-07

"Fine job! They provided the product in good condition. I recieved exactly what I ordered, on time, and at the advertised price (which was very reasonable).
That's all that can be asked of a company.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-04

"This is the forth time I have bought from them. Their products are as described. Shipping is professional. It's too bad that last comment was a unhappy one....I guess there are some people out there that you can just NEVER please. Thanks again Cablemart"

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Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-03-03

"Extremely Slow Handling, they took three days before notifying me of order. Shipping took one day under a week. Order was sent in the display box, with out any regards to damage in shipping. I have photos of damage from shipping. Being a reseller, and having a customer wanting to leave town with product, I will not be sending back. I will not use nor recommend the keyboard. Keyboard is of low Chinese Quality. Feels like a toy.

jh
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-01

"This was my first order and experience with this company and have been very pleased. Products were as described. Good communication and customer service. Great prices and shipping rates. One item required RMA and response was fast. I will continue to do business with this company!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-27

"I ordered a case and received promptly with the price I was quoted in the ad. Lisa is very prompt and honest. I ordered my second item from them."

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Overall product shipping and delivery process

5/5

2003-02-26

"Very pleased with the out come of my order. Was everything I hoped for and more. Had slight problem with case fan but thanks to ROSEMARY'S
help , all was taken care of very quickly and professionally. I was very pleased with the service and products from here and would recommend them to any one. These people are great. ***** Thanks for the great job.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

4/5

2003-02-26

"Had to call because I have a P.O. box and had put address info in wrong collum This should be made a little more clear on order form other than that they were very helpfull and straighted it out for me. They were very professional.
Order came before two weeks. I am very pleased.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-02-22

"I have been extremely happy with the customer service. I had to send back my videocard though because of an incompatibility issue. It took a few days for the RMA dept. to respond to me and that made me a little nervous but Lisa Duncan and H.Q. Yang (who is the owner of the company!) went out of their way to keep me informed and help me out. Great company and excellent customer sevice. Thank you Cablemart!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-21

"Ordered a computer case with fan...received in timely manner but fan was inadvertently left out. Customer service was easy to contact and immediately took care of the problem with no hassle, getting me the fan within a couple of days. Great customer service that's missing from so many other online vendors!!! Will definitely use again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-20

"Very good communication, shipped quickly, packed securely. Great people to do business with.
Thank You
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-20

"Just a wonderfull merchant to do business with. Great prices and real fast shipping. Highly recommended. I will visit them again as i the need arrises.
Thanks.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-20

"Very pleased with the price and service. My case arrived quickly with no hassle."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
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Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process

5/5

2003-02-19

"I have nothing but praise for these people. They were expedient and very helpful. It was probably the easiest and best transaction I have ever made online"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

sbs
5/5

2003-02-19

"Have nother but praise for service from CMI As soon as I place an order I get a proper response withing 24 hours. When shipped I am notified. This helps me plan my days ahead immensely. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability