"I was in need of a LAN bag for my case. I was leaving in only a few days, so I put the order in and requested next day shipping. I then received my package with no hassle at all. The customer service was great! Very nice and helpful people over there at cable crazy. I absolutely recommend them, and will order from them in the future! Thanks."

"Cheap prices, nicely done website. Could use more inventory, and the button for the next page in the categories is easy to miss, so a lot of people might not know that there is another page."

"Very easy to make my purchase. One of the only sites that had the item I was searching for. Takes many forms of payment including paypal, and many shipping options.

Great spread of PC modifications and hardware to choose from.

All you could ask for from a PC enthusiast vendor."

"Good pricing on items and a pretty good selection of products. However, the customer service and tech support are horrible. Does not respond to emails for assistance and have never been able to reach anyone via telephone"

"Placed order on June 20, 2005 - Invoice #1783

All the items arrived intact on June 24th. The order was complete except for the following;

FANULED80GDB UV Sensitive Quad LED Blue 80mm Fan w/ Fan Guard 4
$3.95

The fans I recieved DO NOT have quad LEDS!!! I have contacted CableCrazy.com via e-mail and explained the situation. I will post here the results, and rate them again based on how they fix this order. Great website and excellent prices, will order again if this is resolved in a satisfactory manner.

I recieved the following e-mail from CableCrazy today 6/27/05;

David,

We apologize for the incorrect fans shipped. If you could please
ship us the 4 Non LED versions back we would appreciate it. We will credit
your Mastercard for the amount of $5 which should cover your shipping costs.
We will send out the correct fans today.

I have sent out the fans to CableCrazy, and thanked them for great customer service. I will continue to do business with them and highly recomend CableCrazy for low prices and great customer service! Kudos to CableCrazy!!!



OK, here is the new twist in this transaction, these people need to update there web site contact information!!! Or maybe things aren't as they appear? Read on;

Dear service I placed an order on 6/20/2005 Invoice # 1783 for several items on your web site. I received my merchandise on the 24th, but there was an error in the order. I ordered 4 Quad LED UV Fans and received 4 NON LED UV Fans. CableCrazy was good enough to fix the order and sent out the correct fans to me and credited my account for shipping to send back the NON LED Fans, which I did on the 28th. I just got back the package I sent to CableCrazy, the post office could not find your address or it didn’t exist. Here is the info from your web page for shipping;

Mailing Address:
Cable Crazy
PO BOX 806
Lynnwood, WA 98046
Physical Address:
Cable Crazy
6517 170th PL SW
Suite B
Edmonds, WA 98026

I Mailed the package to your mailing address as stated and it was returned. Where do I need to ship your merchandise? I would suggest you update your web site contact information to avoid this type of problem in the future. Each transaction costs money and time not to mention a frustrated buyer trying to do the right thing. Thanks in advance!


OK, last and final contact from CableCrazy!

Dave,

We apologize for this. Go ahead and keep the fans and don't worry about sending them back. I will inform our webmaster about the website because it does need to be updated since our PO Box has changed and we no longer use it for packages.

There you have it, this is hopefully the end of this transaction. Hope this helps others to determine if they want to do business with this company or not. I have to say in closing;

-They did have what I wanted at a low price.
-Their customer service is alive and well.
-They DO answer e-mails (very timely in fact).
-They did make things right.
-They shipped promptly, and packaged well.
-I would buy again from CableCrazy.com

"

"Flawless, absolutely flawless. The entire experience was outstanding from beginning to end. The website is well laid out, the ordering process easy and painless. Communication was great, and the darned order was on my doorstep before I was ready for it. CableCrazy puts the "Customer" in the phrase "customer service." HIGHLY RECOMMENDED"

"Non delivery and not in accordance to their service statement. No email contact after three inquirys. I have initiated a PayPal CLAIM."

"A +++++ Always Fast Service and good Prices!!!

Highly recommended here..."

"good experience, delivered when scheduled. would buy again."

"Easy to use website, clear and succint. Could have offered a wider selection of mousing surfaces, but you had what I wanted. Will use the site in the future."

""

"Great Service and ultra fast shipping. Love using this company."

"My purchase was delevered quick and in excellent condition would defiantly buy from them again A++++++"

"Easy to navigate site. Good prices. I didnt like that it is difficult to find the checkout button, and the fact that there is no telephone number at which i can reach them, since I was getting an error with my credit card that said it was an invalid number, while it wasnt, it was an invalid exp date.
I figured it out though."

"Great prices,A wide selection of products and fast shipping."