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CablesAmerica

5 reviews
5.00 / 5


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Product & services pricing
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5/5

2004-05-15

"They shipped the same day, got the order right, and e-mailed me notification that it had shipped. They have great prices and fast shipping. What more could you want?"

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Verified
5/5

2004-01-11

"I was browsing the hometheaterspot.com forums and noticed that cables america was selling the Sonicwave glass toslink for around $55.00 less than the competition. I placed the order and received a confirmation email shortly after. The order shipped within 24hrs and arrived a few days later in pristine condition. I'll be ordering again from this company in the future and I highly recommend them!"

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Overall product shipping and delivery process

5/5

2003-08-27

"Cables America sells extremely high quality products at some of the best prices on the internet. I have had several orders with them in the past and have been more than satisfied. This last order had some problems. My order had been delayed because an item was out of stock. During the delay I had lost my credit card. The website showed that the order was shipped so I had assumed that my old card had already been charged. It turns out that the order had not been shipped and when they tried to charge my credit card it was declined which caused my order to be cancelled, however I was not notified of this. Cables America contacted me personally and apologized for the confusion. They waived all shipping costs and shipped the items to me 2nd day air free of charge. This is very significant because I reside all the way across the country and the shipping cost for 2nd day air was very substantial. Cables America went above and beyond expectations in order to make sure that I was more than satisfied and showed me that my business and satisfaction was their first and only concern. I had already discovered the outstanding prices and the high quality that I have always received from Cables America, but it is truly their exceptional customer service that sets them apart from all others in the business. I recommend them highly and give them a perfect rating of 10 out of 10."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-04-17

"i ordered a cable on friday and received it on tuesday. shipping was fast and the product was as advertised. the price was very competitive. they send an email when the order is processed and when the tracking number is issued. i would do business with them in the future."

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Overall quality of the company
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Is consumer focused
Is easy to do business with
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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-23

"Ordered a round U320 scsi cable with term and 2 misc parts. Order process was very easy. Shipping was as promised and this company uses actual shipping costs instead of preset shipping costs. This saves greatly when buying multiple parts in one order. I would recommend them for your cabling needs due to decent prices on above average parts and lifetime warranties.
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Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process