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1/5

2003-03-24

"Ordered a "nice, clean demo" Minox for $249. It arrived dirty & w/ broken shutter. Salesman said return it. 1 mth. after returning, still no credit. BEWARE!"

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Is consumer focused
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Overall product shipping and delivery process
Delivering products damage free
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Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
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Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
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Ease of checking order status
N/A
N/A
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
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Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
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1/5

2002-11-04

"WORST BUYING EXPERIENCE EVER! Here's my horror story: I ordered a flash attachment from these morons in January, 2002. Of course the web site claimed the item was in stock. A couple of weeks went by, so I called their "customer service". I was told the item was on backorder and would arrive in a couple of weeks. 3 weeks went by, so I called and was told again that it would be in in a couple of weeks. Sensing this was going to be a disaster, I told them to cancel the order. The foreign gentleman on the line said "ya,ya- we take care of it". Weeks pass, and it turns out that they had billed my credit card as soon as the order was placed. Now I'm stuck with no product and a charge on my CC. I call again, give them my order number, and tell them to refund my purchase price. "Ya-ya- we take care of it" was the now predicable response. Again, weeks pass, and no credit was made to my CC. I call one last time and get "ya, ya- we take care of it". Next, I wrote them a formal letter demanding a refund. In the letter I included my credit card number so that it could be properly credited. A few more days pass, and I get a call from someone in New Hampshire (I'm in Minnesota) asking me to approve a very large charge for some metal detecting equipment that was being charged to my CC. One of the buffoons at Cambridge lifted my CC number and was attempting to commit credit card fraud with my card! That was the last straw. I filed a complaint with the Better Business Bureau. It took 9 months, but with their help, I got a full refund check in October 2002. The bottom line: these people are outright crooks and cannot be trusted in any manner whatsoever. I only wish I had visited this site before I put myself through this wringer. AVOID THIS "BUSINESS" AT ALL COSTS!!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2002-05-09

"Stay Away!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall technical support
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A

1/5

2002-04-02

"I have an idea. Take $100 and flush it down the toilet. That is all you will get from this "company". How the hell can it be legal for guys like this to stay in business.

Suffice it to say, I am just another of the long list here who has been screwed by these guys.
Don't even think about giving them your money
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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