ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2010-02-22

"This is the 1st time I have rented a lens. I recently went on an African Safari & w/o access to a telephoto lens, I would've missed some great shots. Everything about the experience was wonderful! The web site is easy to use, customer service gets back w/ you right away when you have questions & everything takes place smoothly & efficiently. I will definitely use this company & service again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-02-18

"This was my second time ordering and both times their customer service was absolutely amazing. The lens arrived in perfect condition and they make the ordering and return process so easy. Even an email reminder when to return it. I will definately use them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-02-17

"Recently rented a Sigma 24-70mm f/2.8 EX DG HSM and a Pentax DA* 16-50mm f/2.8 for Pentax mount (obviously). Rented these two lenses for the purpose of testing both and deciding on a future purchase.

Camera Lens Rentals is a GREAT resource for this sort of thing....lens tryout before purchasing. Their equipment is well-maintained and I can't imagine a rental process that's more painless than theirs. Reusable packaging, email reminder the day before the gear is to be returned, just a great operation in my opinion.

If there's any "negatives" it's that they tend to only carry camera-branded lenses and few 3rd party lenses like Sigma and Tamron. On the other hand, for the Pentax brand they carry some rare and very interesting lenses that would otherwise be very difficult to come by.

Terry
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2010-02-17

"The service from camera lens rentals was great. The only problem that I experienced was they sent the package to a fedex location that was different than the one I requested. thankfully fedex places a confirmation call with the address. The return process was a snap. they make it super easy to repack and ship with the sticker already packed. I will use camera lens rentals again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2010-02-16

"After website claimed specific lens was in stock at time of order, contacted an hour later and told otherwise, asked if another lens would suffice, I mentioned slightly higher version of what I had requested, only to be told that I would have to pay full price for it (more than 2x what the original lens I had requested).

The whole reason I opted to be willing to do business with them in the first place is because they claimed (falsely I later learned) to have a specific item in stock.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-02-12

"This was my second rental from CLR and I couldn't have been happier! I needed a last minute rush on my rental and Barry responded to my email immediately and worked with me on changing my order so I could get it in time. I've never had any problems with my rentals and I know Barry really wants to make his customers happy. Not to mention CLR has some of the most competitive prices around! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-02-12

"This was my first time renting from this company. I rented a lens to take with me to Hawaii. I am really happy that I did it! The lens came in fantastic condition and was exactly what I needed. I had the opportunity to see and photograph about 50 Humpback whales up close and with my current lens(s) the photos would not have been as spectacular. Shipping was easy and I appreciated the reminder call and email for the return shipping. Thanks! I will use them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-02-11

"Excellent service and value. Very fast and polite. A great way to do more with your equipment without the high overhead of buying your own lenses."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-02-03

"I am a first time renter of a lens from CLR. My daughter runs track at a D1 school and I was always struggling with good indoor shots of her. The lens I rented did the trick, the pictures turned out great and I have already reserved the lens for 2 more weeks! The lens came just as promised and returning it was very easy. I couldn't be happier! Thanks CLR!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-02-03

"This was my first lens rental and the experience was wonderful! They followed up on an unfinished order that I didn't think would work out - and it led to an order and a happy customer. I will most definitely be back for all my lens rentals in the future and will recommend to anyone looking for a rental lens."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-02-01

"I purchased a high end, scarce camera body. CLR's pricing did not carry a premium number just because the camera was in high demand. The service and phone calls were very professional. Free overnight shipping was included. This is my first purchase from CLR but I will be a return customer. Everything about this company is top shelf."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-01-28

"Being a first time customer of Camera Lens Rentals I couldn't be more satisfied with their service and support. The product I rented from them was in top-notch condition and the shipping couldn't have been better. Plus their customer service was very accommodating and address my questions and concerns with the utmost care.

They definitely have my REPEAT business!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-01-25

"I had a great experience with Camera Lens Rentals. They were out of the flash I had ordered so they upgraded it for free, with no delay in shipment. And I loved that the FedEx return shipping was included in the price - no need to figure in an extra expense. I will definitely rent from them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-01-24

"I had a wonderful experience with Camera Lens Rentals. As a first time renter, I wasn't sure how it all worked, and had no idea what to expect. Weather issues put a restraint on my delivery date but because of excellent communication and customer service from Barry, my lens was here in plenty of time for me wedding! I will certainly rent from here again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-01-22

"I had a great experience renting from cameralensrentals.com. I looked around at several rental companies and chose Camera Lens Rentals based on their pricing and professional web interface. The rental process was easy, I received follow up emails keeping me apprised of the shipment and the return process was simple. I even got an email from them the day I returned the lens concerned that I had returned it a few days early and wanting to know if everything was all right. I will definitely use cameralensrentals.com for all of my camera rental needs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A