"They won’t return a control board because I open the piece of tape on the bag it was in to see that it was the wrong part number. It came in a dark bag with a small piece of tape on it. They called this packaging. Give me the run around.
Don’t buy from these guys! "
"I'm always very careful to check shipping charges as I believe many unscrupulous companies use shipping charges to make excessive margins on their sales. Canada Parts Online would be one of those companies. I called them to see if it was a mistake or could be adjusted, but the gentleman indicated they are situated in the U.S.A. [although he clearly had a french Canadian accent]. Part was 48 dollars and would have been in a small box of about 4 X 4 X 6 inches; shipping $44!"
"I ordered two small parts and instead of grouping them together they sent them out separately just a couple days apart, and they used boxes that were bigger than they really needed to be. They ended up charging me more for the shipping than the parts. "
"The part I bought cracked less than a month after installation. Customer service was HORRIBLE and they did NOTHING for me, even though the part was still under warranty with them - no compensation and no part replacement or discount or anything. Terrible experience and will never buy with them again. "
"Looked at brake rotors and shipping was almost double that of rotors, and in US dollars to boot!! Not worth it for Canadians unless you need a part that cannot be found in Canada. Be WARNED!!!"
"Ordered a tail light for my BMW to Saskatchewan Canada. Reached within 2 weeks and fit perfectly. Excellent service .. will buy again if required."
"I have ordered a few parts from here over the past few months, prices were ok and quick delivery. Then I ordered a radiator for one of my vehicles. When I opened the box I noticed right away that the fill spout was broken off due to poor packaging. The rad had been moving back and forth inside the box. I took pictures and contacted Canada Parts Online. They have given me the run around for two weeks now, transferring me to different people until they finally just said they were not going to do anything. They were not interested in the pictures that I had and wanted to send to them. They admitted that it probably was poorly packaged but were not interested in doing anything. The people I spoke to early on said that they would be able to do something but the last person I spoke to was very rude and didn't care at all that they had sent a broken rad. I continue to email them now with no response because I cannot afford to continue to be put on hold for over an hour each time I phone and they say that they will get what I need to return and then just sit there and wait. This company in my opinion is dishonest and unethical. A good company doesn't just sell products, but deals respectfully and ethically when there is a problem that needs to be fixed. This is not one of those companies."