"Great customer service! Very pleasent to speak with and patient. First time ordering and will definitely be ordering again for my fur baby."
"Hassle free transaction, quick delivery. Will use Canada Pharmacy again. "
"I was paying $270 each for my cat’s asthma inhalers, and our vet recommended this site as an alternative. I can get two inhalers for $118 - amazing!"
"Great web site, very helpful and pleasant on phone with initial account opening, good prices. Lots of status emails on the order."
"First time using this pharmacy and I am happy to say that everything worked very well. They have great customer service that helps in every way that they can. Keeps you updated on your order. I would definitely use them again and definitely recommend to anyone, especially with the outrageous prescription drug prices in the United States."
"The first order took longer because it was not in stock and came from New Zealand. When it arrived it had the exact same markings on the pill, was from a manufacturer I had researched for validity, and was about 1/3 the cost from the US even after Medicare and my supplemental insurance paid their share. Refills should take less time. "
"This being the first time that I ordered medication from you the whole process took a little longer than I had anticipated but this will not prevent me from placing repeat orders. The level and quality of our written communication was excellent."
"First time ordering. Much cheaper than my prescription plan"
"Very thorough vetting with fast service. Thank you!"
"The experience was great! All the people we were nice and helpful."
"I received my order in about 3 weeks and costumer service was great about making sure everything was done to make it a smooth process. Will use again for my pet’s medication."
"Not very reliable at all. The shipment periods are very inconsistent. It is now almost seven weeks since I made my most recent order on July 25th, and despite even paying the extra "Front of the Line" expedition fee, my prescription still has not arrived. Each week it does not arrive, I have to go to my local pharmacy and pay "regular" prices of $122 per week. I have a three-week trip from tomorrow, and because the medication has again not arrived today, I am on my way now to pay over $360 to make up for Canada Pharmacy's poor service.
Their customer assistance people are polite, but don't actually accomplish anything but read off a set script...no sympathy, no real concern about the cost and stress caused by Canada Pharmacy's poor service. Staff has no interest in how important these drugs might be for a patient's health/survival. They have made zero attempt to expedite me a new shipment to make up for this delayed/lost shipment. Each conversation ends with some variation on "please wait a few more days, it is on the way." My shipment in May was similar, only showing up at the last minute.
I have my doubts whether they are based in Canada or have anything to do with Canada at all. My shipments so far have come from the UK and Turkey. I have found another "Canadian" online group that offers the option of delivery from Canada for a few dollars more, and I will move my business to them.
I have called them a few times this week and they refuse to process a refund, with the representative today even saying it is not their fault if the shipment does not arrive. Other promises to have somebody callback about my refund have resulted in no calls back. Their new story this week is that they won't process a refund until my order arrives, but if they never shipped my prescription or it never arrives, this seems to mean they will never give me a refund. "
"Excellent service and arrived sooner than expected!!!!"
"Great experience. Super easy and quick!"
"Very understanding customer service. Knowledgeable and compassionate."