"I've bought several things from Candlewic and my products have been shipped with a day or two. Just last week, I received notice that UPS had damaged an order and sent it back to Candlewic. I called them and was able to receive credit for the shipment and actually ordered completely different items. They didn't bat an eye and my order was shipped back out that day. This is a great company to deal with and their prices and quality of product are excellent."