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Verified
4/5

2006-03-03

"I did my research on the seller and the product (Nikon D50), I placed my order on the web on Monday, and even called to follow up and added an item, they had no problem adding the item and still getting the product out the same day, I even was left a voice mail confirming my order had shipped, they advised I would have had a tracking number later that evening, but that never arrived via email or through their site, however upon calling the next day, they confirmed it shipped and apologized for not having a tracking number sent via the email from UPS. They provided that promptly, it did ship on time, and arrived per the shipping method time frame requested. Item is what it was described. I saved atleast $50 off some other well known companies, but I have faith that I will do business with this company again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
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Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-02-27

"Great experience. I ordered a Lexar 2GB 80X CF card; it shipped the same day via UPS Ground. I had it in 6 days (in PA). I would definitely recommend
Canoga Camera and would definitely buy again from them.
"

Detailed Review Benchmark + -
Overall quality of the company
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused

5/5

2006-01-21

"I just can’t say enough about the professionalism and polite friendly staff of Cangoa Camera. In the past I have purchased Nikon SB800, Nikon 50 1.4, Nikon S1, and various inks and stuff. This trip I bought a Nikon 17-55 2.8 DX lens. My sales person for this purchase was Derek (though all they folks down there are great) and once I walked through the door he had everything out and ready to go. Canoga Camera was a wonderful selection of Nikon (and Canon) equipment and are extremely helpful and friendly. For instance Derek is a Canon shoot and he (nor anyone else) has ever engaged in the “my equipment is better than your equipment” game. They are really down to earth helpful and friendly folks. On numerous occasions I am able to ask very basic (ie stupid) questions and the professionally answer the question. This is a store where they want to figure out what your shooting style and needs are like to make sure you get what you need.

If you are in the market for anything camera related I would definitely recommend Canoga Camera either walk-in or online. These guys are the real deal and I have NEVER been disappointed in them!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-01-19

"The prices, customer service, products and shipping were all #1. I ordered a 20D, 24-70L, and 70-200L and the order arrived one day earlier than scheduled. All I can say is WOW. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-01-07

"I ordered a XT Rebel and 70-300 is lens,got a confirming call/email and shipping information same day. arrived on time, as promised. Great company!! I am already ordering another lens this week (macro)
Packing was super. Thanks Canoga!!

Update_Got my macro lens same great service!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-12-19

"I use my digital SLR for my internet business. My three year old Canon 10D died on Friday afternoon. I placed an order with Canoga an hour later, and had my new Canon 20D in hand on Monday morning. I could not be more pleased with their service!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
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Being trustworthy
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-12-05

"Canoga Camera is new to me, but the order for a Canon 17-40 f/4L lens went through without a hitch. The pricing was good, the service was terrific--receiving the lens in four working days, and there was no sign that the lens had been a return that had been repackaged for sale again. The person that called to confirm the online order and make sure there was no credit card fraud was friendly, courteous and efficient."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-12-05

"Having purchased a camera from another online camera store I was very wary about purchasing on-line again. However, a lack of local resources and a time constraint led me to Canoga Camera. The purchase was totally satisfying. I am now placing a second order at that site. Very happy with the store's verfication of my credit card. Thanks for the protection."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2005-11-24

"Great email communications, willing to match competitor's price on an item and absolutely no attempt to upsell."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-11-21

"Fantastic, honest merchant. They are one of the most reputable photo stores in the USA. Highly recommended."

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Is committed to quality products and services
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Is easy to do business with

Verified
5/5

2005-10-27

"I just received an order from Canoga Camera today. I've ordered from them several times in the past. When I opened the sturdy carton I could see that my merchandise was well protected by a load of styrofoam peanuts. Everything in the box arrived in pristine condition.

Then it occurred to me. Every time I order from Canoga camera it is the same. I get exactly what I ordered, on time and in perfect condition. I've dealt with several other INTERNET camera stores but none have been as consistently reliable as Canoga. On top of this, they are very competitive in their pricing too.

Canoga Camera is a class act.

Updated - November 8, 2005 - The camera I bought stopped working. I called Canoga and they said they'd take it back as long as I hadn't sent in the warranty registration or cut the UPC off the box. I had not so I sent it back and ordered another camera. The replacement camera was here in two days and I just got the refund for the defective one.

You can't ask for any better service than that! Oh yeah... I've put over 500 shots on the replacement camera and it works great.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2005-08-19

"Spoke with Chris and ordered a Canon 350D after he matched a lower price from another retailer. Very professional and helpful. No pushy sales tactics like other places. Although I didn't receive the lowest price around, I was impressed enough with their service that I will definitely order from them again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-07-26

"Have purchased Nikon and Tamron lenses, Cokin filters, the Nikon D2X, CF cards and teleconverters.
The lenses were purchased in-store and other items were purchased thru Derek Gross by e-mail and telephone, as my residence is in WY.
The prices were right and service outstanding!
Thank You Canoga Camera, especially Derek.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-07-25

"I have purchased several items at this store (Nikon F6 and D2x)and have been pleased every time. They have a good selection and are very informative. If an item is not in stock they get it quickly and call when it arrives. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-07-23

"I've had very good service from Canoga Camera. They process returns no questions asked. They also have great prices and selections. Derek is very helpful and courteous."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
N/A