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Verified
5/5

2004-10-07

"This order was shipped within a few minutes of my call! I think Greg must be on roller skates!! Got a great price and would rate Canoga a perfect 10. I suspect Greg is a perfect 10 too! (G)

Everything I order from Canoga is also packed perfectly!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
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Speed of web site
Web site being easy to use

Verified
5/5

2004-09-29

"Excellent Customer Service!!! I am going to order from Canoga from here on out! This was my second order and both experiences were great!

Thanks!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-09-25

"Order received just as promised.
Provided tracking number for UPS the same day (thanks).

This is a great store (both in real life and on-line). Definitely recommend doing business with them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-09-23

"Excellent Vendor! I have ordered 2 camera's and several other items from Canoga. Their prices are very competitive, the staff is very friendly and helpful and the orders are shipped promptly. I've even had to return an item and I had no hassels. They have won me over with their reputation."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Being easy to reach
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-09-06

"I made my first purchase from Canoga Camera with my Canon 10 D some time ago and I have made several more lens purchases from them and I can highly recommend them. They are fast, friendly, package their product great. Best of all I bought a 17-40 L lens from them and it didn't seem to be working correctly and I had no problem returning it to them. I give them and A

I am still buying from Canoga and I can say they still are the best. I just recently bought the 20D along with a couple L lenses and all have showed up on time well packaged and no issues what so ever. They have become my favorite place to buy my quality photo needs.

Another perfect sale from Canoga I bought a Tamron 28-75 from Derek super person to deal with. Lens was shipped promptly and at a great price. I can still highly recommend Canoga and will continue to use them.
+
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-08-28

"Great company! I bought a Sony DCR-VX2100 Camcorder, they shipped it right out and I received it the very next day. The salesman, (Gregg) didn’t attempt any of the east coast high pressure sales or bait and switch tactics. He was very knowledgeable and pleasant. The price was a bit higher only because I live in California and the state has their hand in my pocket for the sales tax, but the extra money was well spent for the peace of mind dealing with a company with such a great reputation. This was a high-dollar purchase and I didn’t trust the New York cheapies after reading all the negative reviews and checking the better business bureaus on these companies. I would highly recommend Canoga Camera!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Being knowledgeable
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Verified
5/5

2004-08-20

"I had a great experience with this store. Awesome telephone communication, I was able to talk to the same person every time I called (Greg) that was always very polite and not pushy. They were very patient in helping to solve credit card confusion. They shipped my product (a camcorder Sony VX2100) in the very day I ordered it. The camera arrived 3 days latter as promised, in an excellent condition. The price was not so good as other stores but better than the big stores as Sony or BH. I decided to buy from them because I read good reviews about them and I preferred to pay for the peace of mind. I am very satisfied with the service and will recommend to others. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-07-30

"Ordered a Canon 5D Camera, EF 24-105 4L lens, & accessories via the Internet. This is my 4th camera and 6th lens that I have purchased from Canoga. The sales team are professional and offer non-pressure support. The ships are always well packed! This company is top notch. I highly recommend them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
N/A
Customer service making decisions on their own
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-07-30

"Placed an order for 2 lens and a flash late on a Friday and had them delivered on the following Thursday. Received no call from Canoga pressuring me into anything. Great prices and pressure free shopping. Will definitely order from them again."

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Verified
5/5

2004-07-24

"I have shopped at Canoga Camera for many years as it's located only a couple of miles from my home. This is a real old-fashioned neighborhood camera store with a staff of pros. In recent years they've successfully established an Internet business, built largely, I suspect, on the same high-quality service. Canoga Camera's prices may not be the lowest available but they more than make up for that with their knowledgeable, friendly service. I recommend the store very highly."

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Verified
5/5

2004-07-01

"This is the second purchase I have from Canoga Camera. I order a Camera Bag and the Compact Flash for my new Camera. I contacted "Derek" for advise at their 800 number. As always, he was very helpful and with no high pressure sales pitch. He took my order by phone and he shipped that day. The price was great on these two items. After recieving the Camera Bag and Compact Flash, I decided to return the Bag for a refund. I dealt with Derek again. He gave me instructions on how to return the item. Today I recieved a call from Derek. He explained the item was recieved and he was in the process of refunding my Credit Card for the full amount of the purchase. This is Awesome Customer service! This company is great. Buy with confidence. Oh, buy the way, I order a second Camera Bag from Canoga Camera...and love it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-06-27

"I Placed and order for a canon lens 70-200 f4L, Hoya polarizer, and Canon Extender 1.4 x II with this company because the lens was out of stock with another reseller. I had never dealt with this company before but I'm glad I did it after a friend recommended it and after reading the reviews here.
I placed the other over the internet (after closing time) and in the morning Daniel called me to let me know that I needed to update some info with my credit company after I did that I called back and was told that the items would ship that same day.
Next day there was a brown package waiting for me at home. Very well packaged. Better than when purchase with other sellers have arrived.

I recommend this store and will definately buy from them in the future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services

Verified
5/5

2004-06-07

"Placed my order through their website, ordered a 70-200F4L, 17-40F4L, 550EX, and a Bogen tripod leg & head set...

Got it with 2 day UPS shipping... they called me the next day to verify my credit card information and amazingly didnt try to sell me any accessories warantees any of that... very nice on the phone and easy to reach these people... my package shipped out that day and i recieved it on time 2 days later...

items were packaged well and all was good! absolutely no complaints! wish i could have spent more money hehe

canoga dosent always have the *best* prices... but if your more concerned about not getting ripped off, the extra few dollars is well worth it...

dont even bother with comparison shopping, trust me, if you need camera gear, dont go anywhere else...

i will definately be buying from caoga again... - well... as soon as i pay off my last order! :)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-05-28

"I am very impressed with Canoga Camera. I placed on order for some flash memory from there website. The memory ended up on backorder. When I inquired as towards what memory they have available to send, due to I was on a tight timeframe. They responded by informing me they sent out even better memory than I had originally ordered and not charge me the difference. In this day and age, that blew me a way!! I have never done business with Canoga Camera in the past, but they can be sure to see more in the future!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
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Being trustworthy
N/A
Making decisions on their own
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Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
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Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-05-21

"Superlative service, my camera was back ordered as I just missed the instock time period (Nikon D-70). They readily answered questions when I was getting anxious. Shipping was the day they received new stock. I was able to track UPS ground and had it in less than two days. The basic Sandisk compact flash card I paid for must have been out of stock, so they upgraded me to the Sandisk Extreme card to complete my order. No extra charge. The web site was easy to navigate and functional. Good accessory prices is how I found them initially. I'll buy there again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
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Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
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Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability